Customer Success Analyst

Há 3 dias

Sao Paulo, Brasil ROCKCONTENT Tempo inteiro

Rock is a global leader in content marketing, with offices in four countries, so English is our official language. For that reason, you will be tested on English language proficiency, and the results will be available to you by the end of the test.

As a Customer Success Analyst at Rock Content, you will be able to build, support, and launch customer-centric programs, processes, and content that create connections between Rock and our customers, to engage them more effectively and educate them about Rock’s products and services. This role will embody the “Voice of the Customer” internally and be an advocate for our customers, to support a customer-centric mindset and culture at Rock, globally. This role is a key driver in developing and maintaining marketing initiatives that deepen Rock adoption within our customer base, to both retain and expand revenues with Rock customers.

**Your Impact**:

- Demonstrate Rock’s processes and deadlines to the customer, educating them about important routines for the success of their content marketing strategy;
- Maintain the quality of individual deliverables;
- Communicate Onboarding progress to the team responsible for the customer;
- Assist in the creation and maintenance of Rock’s customer journey, customer lifecycles, and ideal customer profiles;
- Assist internal and external clients in order to retain and expand customer relations;
- Serve as a focal point to clarify doubts, guiding our clients for the most suitable solution for them;
- Create strategic plans for our customers based on data aiming to enhance results;
- Formulate inbound reports and metrics;

**What we're looking for**:

- Experience in client service, customer experience, customer success, or customer support roles;
- University or Higher Education degree, preferably in Marketing, Communications, Advertising, or Business Administration;
- Experience with Customer Service;
- Knowledge of Content Marketing strategies;
- Advanced or fluent English skills;

**What we offer**:

- Rock University - free access to our marketing courses
- Ongoing workshops and webinars on marketing topics
- Flexible hours
- Work from home allowance
- Parents benefits
- Volunteer paid time off
- Birthday and work anniversary days off
- Health insurance
- Dental InsuranceBeing part of a dynamic, talented team distributed around the world
- Making an impact in a global, established but scaling startup where you will see results of your work helping to drive us forward
- Being empowered to make decisions to improve customer satisfaction
- Continuous growth opportunities for our customers, talent community, and Rockers
- ** Other benefits may be available according to your location.

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