Credit & Collections Associate

2 semanas atrás

Sao Paulo, Brasil Applanix Tempo inteiro

**Position Title**: Credit and Collections Associate

**Location**:Brazil

**Position Overview**

**Essential Responsibilities**
- **Perform end-to-end management of the assigned customer A/R portfolio, including tasks such as account setup, cash collections, and dispute management.**
- **Engage in collection activities by contacting customers, sending statements, reminder notices, and invoices, as well as processing payments.**
- **Review sales orders on credit hold and approve their release.**
- **Reconcile A/R accounts.**
- **Address customer service and billing inquiries.**
- **Manage and resolve disputes.**
- **Process credit card transactions and monitor monthly auto-pay activities.**
- **Maintain a comprehensive log of customer contacts and collection activities.**
- **Make monthly recommendations on bad debt reserves.**
- **Act as a liaison between applicable business units, the Order-to-Cash team, and customers to ensure a smooth process flow while maintaining high customer service.**
- **Demonstrate creative risk management to achieve win/win situations between the company and customers.**
- **Handle third-party agency collection placement and bankruptcy processes and documentation.**
- **Provide timely and concise information on major past-due accounts and orders on hold to relevant stakeholders, such as BU controllers, sales, and the CMAA.**
- **Generate reports as requested.**
- **Participate in acquisition and integration activities, including briefing management on integrating systems, accounts, clients, policies, etc., of acquired companies.**
- **Continuously improve productivity and efficiency through process improvement initiatives, effective time management, and change management.**

**Knowledge, Skills, Abilities**
- **1+ years of experience in credit and collections and customer-facing roles with increasing responsibilities.**
- **Strong portfolio management experience in a company with significant B2B end-user sales activities.**
- **Effective with analytical skills, mathematics, account reconciliation, and using Microsoft Excel.**
- **Demonstrates the ability to maintain confidentiality of sensitive information.**
- **Embraces change with a growth mindset and exhibits a strong sense of accountability tied to results.**
- **Strong interpersonal, verbal, nonverbal, and written communication skills.**
- **Admirable project coordination and administrative skills with meticulous attention to detail and commitment to accuracy.**
- **Proactive problem-solving skills with a track record of meeting deadlines.**
- **Builds and maintains healthy relationships through strong interpersonal skills.

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