Senior Manager, Client Success

Be part of something revolutionary

At o9 Solutions, our mission is clear: be the Most Valuable Platform (MVP) for enterprises. With our AI-driven platform — the o9 Digital Brain — we integrate global enterprises’ siloed planning capabilities, helping them capture millions and, in some cases, billions of dollars in value leakage. But our impact doesn’t stop there. Businesses that plan better and faster also reduce waste, which drives better outcomes for the planet, too.

We're on the lookout for the brightest, most committed individuals to join us on our mission. Along the journey, we’ll provide you with a nurturing environment where you can be part of something truly extraordinary and make a real difference for companies and the planet.

About the role

What You'll Do...- Responsible for effectively developing and strategically managing customer accounts within the US and India for post-go-live services.- Primary focus on generating sustainable, repeatable, and long-term customer revenue through the delivery of exemplary support service to customer accounts.- Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflows.- Achieve agreed on performance levels in line with customer requirements and the functional SLAs.- Be the single point of contact for any platform level upgrade/patch/hotfix.- Handle assignment and monitoring of tasks to support consultants.- Identify any design issues in the existing setup and coordinate with functional and technical support consultants to drive for resolution.- Maintain a repository of all project-related documents for use throughout the project, for historical reference, training, and audits.- Work with the R&D team to drive enhancements in the product.

What You'll Have...- Education: Bachelor’s or higher degree in Computer Science, Data Analytics, Supply Chain Management or related Degree- Experience:
- 8 or more years of consulting, professional services, implementation, customer success management, or account management experience- Integration/ETL/SSIS experience is a plus.Skills: Exemplary communication skills and strong business acumen to understand corporate strategy and present actionable findings to management- Characteristics:
- Ability to build credibility and collaborate with internal stakeholders and external partners-
- Demonstrated success in a fast-paced, high-workload environment-
- Able to work well autonomously and as part of a cohesive team.More about us

With the latest increase in our valuation from $2.7B to $3.7B despite challenging global macroeconomic conditions, o9 Solutions is one of the fastest-growing technology companies in the world today. Our mission is to digitally transform planning and decision-making for the enterprise and the planet. Our culture is high-energy and drives us to aim 10x in everything we do.

Our platform, the o9 Digital Brain, is the premier AI-powered, cloud-native platform driving the digital transformations of major global enterprises including Google, Walmart, ABInBev, Starbucks and many others.

Our headquarters are located in Dallas, with offices in Amsterdam, Paris, London, Barcelona, Madrid, Sao Paolo, Bengaluru, Tokyo, Seoul, Milan, Stockholm, Sydney, Shanghai, Singapore Munich, Toronto.
- o9 is an equal opportunity employer and seeks applicants of diverse backgrounds and hires without regard to race, colour, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law._