IT Field Support Specialist

Há 8 horas

Rio de Janeiro, Brasil SBM Offshore Tempo inteiro

IT Field Support Specialist

**Req Id**:17807

**Job Family**:IT Operations Management

**Location**:Rio de Janeiro, BR, 20021-290

**Description**:
**ROLE DESCRIPTION**

**RESPONSABILITIES**
- Stakeholder Support: Serve as the primary point of contact for IT support to assigned stakeholder groups, ensuring alignment with Group IT strategic and operational priorities.
- Problem Resolution: Identify, troubleshoot, and resolve complex IT issues, collaborating with internal teams and external partners as necessary to ensure timely resolution.
- Documentation and Reporting: Maintain accurate documentation of support activities, including issues encountered, solutions implemented, and lessons learned, and provide regular reports to management as required.
- Training and Education: Provide training and guidance to end-users within assigned stakeholder groups, empowering them to leverage IT resources effectively and independently.

**REQUIREMENTS**
- Technical education in IT completed or bachelor's degree in IT completed or ongoing.
- Proven experience in IT support roles, preferably in a field support capacity.
- Strong technical expertise across a wide range of IT systems and technologies.
- Advanced English level.

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