Integration Manager

**Role Overview**:
**Key Responsibilities**:
Client Engagement & Relationship Management:

- Act as the primary point of contact for operators (clients) during the integration phase, guiding them through the process and ensuring a smooth experience.
- Lead discussions with operators to understand their technical needs and provide tailored solutions based on our system capabilities.
- Build and maintain strong relationships with key stakeholders at client organizations to ensure long-term success and satisfaction.

Integration Management:

- Oversee the integration of client systems with our platform, including both direct and reverse integration processes (API integrations).
- Manage integration timelines and ensure successful, on-time delivery of integration projects.
- Troubleshoot and resolve integration issues with clients, providing technical support as necessary.

Collaboration with Internal Teams:

- Work closely with product managers, developers, and technical teams to align integration strategies with business and product objectives.
- Coordinate and facilitate knowledge-sharing sessions to ensure that internal teams are up to date on integration developments and client needs.

Technical Support & Hands-On Contribution:

- Provide technical guidance and support to clients and internal teams during the integration process.
- Be hands-on with integration testing, ensuring that both functional and non-functional requirements are met.

Process Improvement & Optimization:

- Continuously evaluate and enhance integration processes to improve efficiency, scalability, and overall client experience.
- Identify opportunities to automate and streamline integration workflows, reducing the time and complexity involved.Document integration standards, processes, and troubleshooting procedures for internal use and client training.

**Qualifications & Skills**:
Essential:

- Proven experience in iGaming or gambling industry with a solid understanding of the technology stack and integration requirements specific to this sector.
- Strong technical background with experience in API integrations, web services (RESTful APIs), and system integrations.
- Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.
- Comfortable working directly with clients and managing client expectations in a fast-paced environment.
- Experience with integration tools, protocols, and technologies such as XML, JSON, SOAP, REST, and webhooks.
- Strong problem-solving abilities and a customer-oriented mindset.
- Backend-Focused Development Skills: Familiarity with backend technologies such as Java, as much of the development work involves Java.
- Acceptance Frameworks: Experience with Java + RestAssured for testing and acceptance frameworks.
- Manual Testing Tools: Familiarity with Postman for testing and handling manual tasks during integration and troubleshooting.

Desired:

- Familiarity with common messaging protocols and streaming tools (e.g., Kafka).Previous experience in a leadership role or as the main technical point of contact for integrations.

**Personal Attributes**:

- Strong interpersonal skills with the ability to build and maintain professional relationships.
- Proactive and solution-oriented, with a keen attention to detail.Ability to thrive in a collaborative, cross-functional team environment.

**What’s in it for you?**
- Experience a dynamic and team-orientated work environment.
- Opportunities for personal growth and learning
- An open, inclusive and supportive team where you will be valued, and your suggestions will be welcome.
- 24 days paid holiday per year. This is in addition to local public holidays.
- Hybrid Working (3 days office/2 days home)
- Life Assurance (2x annual salary)
- Private Medical Insurance
- Access to an in-house gym
- €400 annual wellness allowance
- Team Building Opportunities
- Lunch and fruit provided at the office
- Parking (limited)
- Local discounts and more

Our team is committed to keeping remuneration and benefits under constant review to make sure what we offer stays relevant.