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Sales Development Representative
3 semanas atrás
O Sales Development Representative (SDR) é responsável pelo atendimento inicial de leads, seja via WhatsApp ou ligações telefônicas. Este papel é crucial na filtragem e qualificação de leads, garantindo que apenas os potenciais clientes mais qualificados sejam encaminhados para o time de vendas.
**Principais responsabilidades**:
**Atendimento Inicial**: Realizar o primeiro contato com leads através de WhatsApp, ligações telefônicas e outras plataformas de comunicação.Qualificação de Leads: Avaliar e filtrar leads para identificar aqueles com maior potencial de conversão.Gestão de CRM: Manter registros detalhados das interações com os leads no sistema de CRM, garantindo que todas as informações relevantes estejam atualizadas.Follow-ups Diários: Realizar follow-ups diários com leads para manter o engajamento e identificar oportunidades de avanço no processo de vendas.Colaboração Interdepartamental: Trabalhar em conjunto com os departamentos de Comercial, Tecnologia, Financeiro e Customer Success para garantir um fluxo de trabalho eficiente e resolver questões que possam surgir durante o processo de qualificação de leads.Uso de Ferramentas: Utilizar ferramentas como ActiveCampaign, JetGo, Discord e MicroSip para gerenciar leads e otimizar o processo de vendas.Reuniões e Treinamentos: Participar de reuniões de equipe e treinamentos regulares para se atualizar sobre novas estratégias de vendas e melhores práticas do setor.Adaptação e Flexibilidade: Ajustar-se rapidamente às mudanças de demandas e funções conforme necessário para atender às necessidades do setor comercial.
**Requisitos técnicos**:
**Experiência**: Experiência anterior em vendas, atendimento ao cliente ou prospecção de clientes é altamente valorizada.Familiaridade com metodologias de vendas e ferramentas de CRM.
**Perfil comportamental**:
**Comunicativo**: Habilidade para conversar com clareza e empatia via telefone e WhatsApp.Persuasivo: Capacidade de influenciar e lidar com objeções de forma assertiva.Focado em Resultados: Motivado por metas e números, com persistência para alcançar objetivos.Organizado: Mantém registros atualizados, realiza follow-ups diários e gerencia bem o tempo.Analítico: Interpreta dados de leads para melhorar abordagens e qualificação.Colaborativo: Trabalha bem com outros times e se adapta rapidamente a mudanças.Tecnológico: Confortável com CRM, automação de marketing e ferramentas digitais.
**Escolaridade Mínima**: Ensino Superior