Bilingual Technical Support

Há 2 dias

Palhoca, Brasil Duda Tempo inteiro

We are looking for a **Bilingual Technical Support** who will provide advanced technical support to our growing customer base of web designers and professionals.

If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you

**WHAT YOU'LL DO**:

- Take technical escalations and coordinate solutions with your peers
- Evangelize Duda's product features and assisting customers in the adoption of Duda's products to help them build long-term success
- Engage each account to ensure that every Duda functionality and offering is being leveraged, maximizing the value of each Duda subscription
- Proactively find ways to upskill, train and build new processes and efficiencies for the betterment of the entire support team
- Advocate for customers' needs and contributing to our growing knowledge base of articles and videos
- Work cross-functionally with other teams (Sales, Product, QA, Account Management) to advocate for Duda's wide variety of customers

As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

**WHAT YOU BRING**:

- 2+ years of experience providing exceptional customer support in a SaaS or technical software company
- Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API's
- Technical curiosity and relentlessness to figure out how things work
- Empathy towards customer's issues and confidence in your ability to drive them to success
- Customer oriented mindset: you "own" the customer's problems and are able to solve inquiries effectively and efficiently.

**WHO WE ARE AND WHAT WE DO**

Duda is the leading web design platform for professionals. We serve all types of customers, from freelancers to digital agencies, all the way up to the largest hosting companies and SaaS platforms in the world

Every Duda website is automatically optimized for Google PageSpeed and great out-of-the-box SEO - today, there are over 18M websites that are built by Duda's platform, and counting.

Duda has partnered with some of the industry's biggest players, including TripAdvisor, GoDaddy, Thryv, Hibu, Tailor-Brands, Italiaonline, 1&1, Sensis, and many more

Duda has received numerous awards and accolades, including being named PC Mag's Editor's Choice award four years in a row (2017-2020), Gold Stevie Award winner for customer service team of the year (2021), CNET Best for Building a Customized Experience Award 2020, and G2 Crowd's Awards for Best Support for Summer 2020, Leader for Website Builders, and #1 overall in "Results" and "Implementation."

Duda was founded by Itai Sadan and Amir Glatt in 2009 and now has almost 200 employees across 4 global offices: Tel-Aviv, Palo Alto, Boulder and London.

LI-hybrid

  • Bilingual Technical Support

    Há 2 dias

    Palhoca, Brasil DudaMobile Tempo inteiro

    **Bilingual Technical Support**: - Florianópolis, Santa Catarina, BrazilWe are looking for a **Bilingual Technical Support** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of...

  • Technical Support Specialist

    2 semanas atrás

    Palhoca, Brasil DudaMobile Tempo inteiro

    **Support Specialist** Florianópolis, Santa Catarina, Brazil We are looking for a **Support Specialist** who will provide advanced technical support to our growing customer base of web designers and professionals. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking...

  • Support Analyst

    Há 3 dias

    Palhoca, Brasil Cognyte Tempo inteiro

    At Cognyte we create mind-blowing investigative analytics software to speed up investigations and allow customers to detect and respond to real security threats like terror, crime, fraud, cyber threats, crypto crime, and more. We did a spinoff in early 2021 and are independently traded on Nasdaq. We’re young, develop cutting-edge technology, and we’re...

  • Engineering Intern

    1 semana atrás

    Palhoca, Brasil PackIOT Tempo inteiro

    We are looking for an Engineering Intern to coordinate and work in PackIOT Support Area, supporting customers around the world in the transition to Industry 4.0, helping them to: resolve issues with our products or services, providing them with additional information about our products, direct them to valuable resources and training material. **Who you...

  • Operations Support Specialist

    Há 6 dias

    Palhoca, Brasil Varsity Tutors Tempo inteiro

    **Responsibilities**: may include some or all of the following tasks; - Provide Customer Support to Contracted Tutors - Account Setup - Specific Student Opportunities or Assignments - Tutoring Products - Technical Issues - Scheduling Conflicts - Payment and Payroll - And more - Provide guidance and assistance to tutors about: - Resolve Technical Issues for...

  • Salesforce Technical Lead

    Há 4 dias

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    **Company Description** McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of gross merchandise value (GMV). We’re honored to have supported 10% of the Fortune 500 with their digital...

  • Senior Support Manager

    2 semanas atrás

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is a global Digital Commerce Agency with a 30-year history of innovation for more than 250 of the world’s top brands. We deliver digital commerce, marketplace, digital marketing, and user experience services from our offices in North America, South America, and India. Across all practices, we help our clients reach...

  • Api Support Analyst

    Há 2 horas

    Palhoca, Brasil RateHawk Tempo inteiro

    Emerging Travel Group (or ETG) is a travel tech company, globally known for the brands RateHawk, ZenHotels and RoundTrip, spanning over 220 markets worldwide. We are well recognized and trusted across Europe, UK, Latin America and now are heading towards hitting the top of the North American market. Our mission is to create, distribute, and operate the most...

  • Magento Technical Lead

    Há 5 dias

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is the leading advisor and implementer of ecommerce marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of GMV. We’re honored to have served 10% of the Fortune 500. Over 250 global brands like ABB, AB InBev, ACCO,...

  • Frontend Technical Lead

    Há 3 dias

    Palhoca, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is the leading advisor and implementer of ecommerce marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of GMV. We’re honored to have served 10% of the Fortune 500. Over 250 global brands like ABB, AB InBev, ACCO,...