Global IT Service Delivery Lead with English

**Please submit Cv in English**

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®, our brands are present in the lives of people all over the world. We are founded on 150 years of market leadership and we are always looking for new and better ways of doing business, especially when it comes to product and process innovation. Our clients are always looking for the new and the best. Our competitors do not stop evolving. Our communities demand responsible corporate practices. We need used and transformative ideas of people that can transform them into reality. Isso means there is no time like this to make an impact at Kimberly-Clark. It's all here for you at Kimberly-Clark.

The IT Global Planning & Operations role provides support to the leadership team to improve team effectiveness and enable the effective delivery of the IT Global Business Plan through business strategies and capabilities that drive operational performance and revenue. The IT Global Planning & Operations role achieves this ensuring strategy execution of the plan throughout the year. He/she is responsible for managing the vision and execution of the strategy through analysis and recommendations of the Global project portfolio and budget. He/she will use continuous improvement methodology to drive standards and visual metrics for the leadership team. The Global IT Planning & Operations role drives team effectiveness through support of organizational team management, structured meetings, and change management. The Global IT Planning & Operations role is essential for the day-to-day operations of the teams. He/she is a key liaison to the other IT organizations (CTO, PME, Supply Chain & Manufacturing, Commercial Transformation) on assigned projects. The Global IT Planning & Operations role is a key leader, partnering and influencing business strategies and capabilities to drive operational performance and revenue growth. This role ensures the effective operation and advancement of the org. The role will report directly to The Vice President of Business Technology Solutions.

**Key Accountabilities**
- Perform global portfolio management activities in conjunction with The Head of Business Technology Strategy and Program Management Office, consolidating and recommending project priorities, and driving project through the IT processes
- Assist in maintaining a global dashboard of all the key aligned activities between the functions and IT and helping keep the status up to date for review with Functional and IT leadership
- Oversee preparation and control of global IT budgets for the team
- Partner with the Head of Business Technology Strategy and Divisional CIOs to drive business value and higher levels of team performance through organizational team management (hiring process and job descriptions).
- Engage with The Head of Business Technology Strategy to develop and maintain global IT Business and Talent Plans for the Team.
- Act as liaison / coordination point for deployment of Corporate IT programs within the team (e.g., CI/LEAN, Talent Building)
- Identify and implement process improvements to deliver process efficiency, improve execution, reduce costs, and increase customer satisfaction via CI/LEAN methods and technology enabled solutions.
- Define goal management and tracking (i.e. metrics, reporting, performance analysis)
- Efficiently implement key corporate initiatives by leveraging existing resources and assets as well as coordinate ad-hoc requests and project assignments
- Plan, coordinate and facilitate team meetings, Town Hall meetings and other events including establishing operating rhythms, working with administrative support staff on scheduling, setting agendas, and driving appropriate follow-up.

**Key Qualifications and Experiences**
- Advanced degree (B.S./B.A.), Total of 7-10+ years’ work experience in the related field
- Exceptional verbal and written communication and project management skills, including an ability to communicate effectively at an executive level
- Ability to prioritize and manage work and trade-offs against critical timelines in a fast-paced environment
- Builds a strong internal and external network of personal relationships to identify issues and opportunities and provides positive, best-in-class perspectives to others (e.g., executive team)
- Experience in managing service delivery using multiple IT service using an off-shore model
- Experience and knowledge developing strategic planning, leadership, and organization delivery across a Global Enterprise.
- Ability to work independently with little supervision
- Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers.
- Verbal and written fluency in English is mandatory