Customer Success Analyst

Há 15 horas

Joinville, Brasil Billor Tempo inteiro

**About Us**

At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families.

**About the role**

If you are passionate about Customer Success and want to make a difference in the daily lives of drivers and customers, join our team

**Responsibilities**
- Hold welcome calls for new drivers, ensuring they understand the processes and have the tools they need to succeed
- Monitor and manage drivers' rest time, providing support when necessary
- Assist drivers with issues related to supplies and proactively resolve possible problems
- Conduct regular calls with active drivers for follow-up and problem resolution
- Satisfaction survey (CSAT and NPS): Conduct surveys to measure the level of satisfaction of drivers and customers, ensuring that feedback is addressed and implemented
- Plan and execute campaigns to increase driver engagement and retention
- Manage communication and monitoring of vehicle safety and maintenance campaigns
- Develop and send mass communications to keep drivers and customers informed about important updates
- Create and share training materials for drivers and customers
- Monitor and update driver rankings based on performance metrics, creating gamification
- Collect feedback from drivers after cancellation, seeking to identify improvements in the process
- Manage the contract termination process and ensure completion of all termination step
- Experience in Customer Success and proactive customer service

**Qualifications**
- Fluent in English and Portuguese
- Fluency in Brazilian Portuguese (speaking, reading, and writing)
- Previous experience in Customer Success, preferably in the transport or logistics sector
- Ability to manage customer relationships and resolve problems
- Ability to analyze data and use metrics like CSAT and NPS
- Excellent communication and organization skills
- Proactivity and focus on results

**Extra details**
- **On-site in Saguaçu, Joinville/SC** - this is _not _a remote position
- Health and dental plan
- Paid vacation
- Holidays off
- Annual bonus based on both company and individual performance

Pay: R$4,000.00 - R$5,000.00 per month

Application Question(s):

- This is NOT a remote position (but the platform didn't accept our address). Do you understand that if you are hired you would have to work at our office located in Saguaçu/Joinville?

**Experience**:

- Customer Success Analyst/ Customer Success Agent (required)

**Language**:

- English (required)
- Spanish (preferred)

Application Deadline: 28/02/2025

  • Customer Experience Analyst

    Há 7 dias

    Joinville, Brasil 1WorldSync Tempo inteiro

    As an Customer Success Analyst - at Simplus a 1WorldSync, responsibilities include the following: - Support the management of Simplus customer success areas with the implementation and monitoring of KPIs; - Control conversion rates at all stages of the customer relationship process; - Participate in the creation and execution of management processes; -...

  • Customer Success

    1 semana atrás

    Joinville, Santa Catarina, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Customer Success - Team Manager role at Canonical 15 hours ago Be among the first 25 applicants Join to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets....

  • Customer Experience Analyst

    Há 5 dias

    Joinville, Brasil 1WorldSync Tempo inteiro

    As an Customer Success Analyst - at Simplus a 1WorldSync, responsibilities include the following:- Support the management of Simplus customer success areas with the implementation and monitoring of KPIs;- Control conversion rates at all stages of the customer relationship process;- Participate in the creation and execution of management processes;- Transform...

  • Customer Success

    2 semanas atrás

    Joinville, Santa Catarina, Brasil Dream Job Tempo inteiro

    Candidate-se rapidamente pelo email: Requisitos e qualificações: Vivência como Customer Success. Benefícios: Vale Alimentação ou RefeiçãoJornada de trabalho: 08h00 as 17h48 de segunda a sexta.Conhecimentos:Escolaridade: Graduação - administração - Cursando

  • Customer Success

    3 semanas atrás

    Joinville, Santa Catarina, Brasil Netvagas Tempo inteiro

    Candidate-se rapidamente pelo email: Requisitos e qualificações: Vivência como Customer Success.Benefícios: Vale Alimentação ou RefeiçãoJornada de trabalho: 08h00 as 17h48 de segunda a sexta.Conhecimentos:Escolaridade: Graduação - administração - Cursando

  • Customer Success

    4 semanas atrás

    Joinville, Santa Catarina, Brasil Billor Tempo inteiro

    Join to apply for the Customer Success Manager (CSM) role at Billor 3 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager (CSM) role at Billor About UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech,...

  • Customer Success

    2 semanas atrás

    Joinville, Santa Catarina, Brasil Kebook Tempo inteiro

    Agência de marketing digital admite Customer Success em São José (Cidade Jardim de Florianópolis) para atuar em Tempo integral, De segunda a sexta das 08:27 às 18:15.Realizar reuniões periódicas com cada parceiro. Negociar renovações e up-cells. Registrar todas as interações. Garantir um atendimento de excelência seguindo os procedimentos...

  • Analista Customer Success

    Há 13 horas

    Joinville, Brasil Lucia Pires Tempo inteiro

    **Responsabilidades**: - Realizar onboarding de novos clientes; - Realizar reuniões de revisão de sucesso; - Acompanhar o Ciclo de Vida e Engajamento; - Incentivar upsell e cross-sell; - Apoiar na construção da área de CS. O que você precisa conhecer - Vivência com as atividades da área de Customer Success; - Comunicação clara e simples; -...

  • Customer Success Manager

    2 semanas atrás

    Joinville, Brasil Soft Expert Tempo inteiro

    **A empresa**: - A SoftExpert é a empresa líder de mercado em soluções para a gestão integrada da conformidade, inovação e transformação digital, com mais de 2 mil clientes e 600 mil usuários, em mais de 40 países ao redor do mundo. Um dos principais pilares do crescimento acelerado da SoftExpert é a sua marca global. Com suas unidades...

  • Customer Success Executive

    Há 15 horas

    Joinville, Brasil Achei Pneus Tempo inteiro

    Vaga: Customer Success Executive (Presencial - Joinville/SC) Sobre a Achei Pneus: A Achei Pneus é um dos maiores e-commerces especializados na venda de pneus no Brasil. Com estrutura moderna, tecnologia e foco total no atendimento digital, buscamos proporcionar a melhor experiência de compra online — com agilidade, confiança e preços...