Rep Ii

- What you will be doing
-:
The main attributions are related to keep customers, origin/destination offices and any other part involved

on import/export process updated regarding shipments status, general information, tracking, instructed ,

following World Courier systems, policies and procedures.

The representative is also responsible to assist importers/exports on import/exports documents applied

and assist all parties involved on sending shipments to/out Brazil correctly and ensuring the temperature

controlled.

PRIMARY DUTIES AND RESPONSIBILITIES:
1. Analyze shipment documents that are transmitted from/to World Courier offices, such as

Invoices, Packing List, mawb and hawb. Request amendments when needed.

2. Send,Receive and Request instructions to/from World Courier offices to proceed with shipments

following each Customs Regulations.

3. Instruct importers/exports on how to fill up shipment documents and assist them on doubts

regarding delivery/pick up schedule and customs regulations.

4. After checking shipment route, carriers, shipment temperature and deadlines, schedule pick

up/delivery with importers/exports.

5. Keep World Courier offices, customers and all parties updated on import/export process

6. Raise import/export orders on World Courier system

8. Monitor World Courier system reports and jobs that requires a feedback/action

9. Follow World Courier procedures, working instructions and process.

10. Follow up replenishments needs with drivers, airport staff and origin/destination offices in order to

keep the cold chain as per World Courier procedures.

11. Instruct operation departments regarding shipment routes, package needs, labels, documents,

delivery/pick up schedule, shipment handling and temperature controlled instructions as aligned

with customer.

12. Notify import arrivals to importers, broker, airlines and airport administration company. Confirm

proper temperature controlled storage, update World Courier system and update all parties

involved.

13. Follow up replenishments needs with drivers, airport staff and origin/destination offices in order to

keep the temperature controlled as per World Courier procedures.

14. Follow up clearance status and request empty box/temperature monitor recovery

15. Analyze temperature monitor results

16. Analyze if there is any risk ( mainly temperature controlled) at the delivery/pick up and notify

leadership before.

status, trends, customer comments, origin/destination office updates and department

improvements.

18. Follow up and act on critical shipments such as local billing and cell and gene therapy.

19. Join and comment at internal meetings with OPS/CS teams/leader and external meetings with

customers.

20. Assist on international new team members training.

21. Identify shipment issues and risks and solve problems whenever is needed.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Mandatory:
Fully graduated Business, Logistics or International Trade.

Intermediate Office and Windows

2/3 years of customer service experience in international air logistic/transport shipment

Desirable:
Courier Operations and Customs/MOH Regulation knowledge.

Experience on exports and imports operations of Pharma Industry/Clinical trials ,perishables

and cargo air transportation.

Language Skills:
Mandatory Fluent English Level (speak, read and write)

Desirable Basic Spanish Level ( speak, read and write).

REPORTS DIRECTLY TO:
International Customer Service Supervisor

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Mandatory personal abilities:
1.Proactivity

2.Energy

3.Agility in learning, executing processes and solving problems.

4.Analytical documentation skills.

5.Sense of urgency

4.Polite and kind person

5.Dedicated

6.Organized

7.Attention to detail and care in execution

8.Commitment

9.Teamwork skills and easy relationship.

10.Customer oriented

11.Good written and spoken communication skills

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate

encounters while performing the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

Acknowledgement:
I have read, fully understand and agree to the responsibilities and requirements outlined in this

job description. I have discussed what needs to be accomplished with my Manager and intend

to fulfill my commitment to World Courier to the best of my abilities. World Courier reserves the

right to change and/or modify the duties and essential functions of this position at any time.
What your background should look like
- What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we t