Emergency Services Outreach Leader

**Hybrid**:This position does not require an employee to be on a full-time basis (3 times a week)

**What You'll Do (Responsibilities)**:

- Lead a regional effort to develop a public safety and commercial database of jurisdictional boundaries and contact information for use by OnStar.
- Establish strategic relationships with appropriate emergency communication centers, law enforcement, emergency medical and fire service agencies in where services are available in the region.
- As appropriate, establish relationships with the commercial counterparts to these agencies to understand alternative service delivery options and protocols.
- Coordinate and confirm the accuracy of translation/localization of public safety marketing materials and correspondence to the regional languages.
- Coordinate and manage participation in appropriate conferences, seminars, meetings and other gatherings. Work with marketing and finance representatives to ensure that all appropriate arrangements are in place to support OnStar’s participation.
- Address questions and concerns from internal and external sources regarding public safety matters.
- Support accurate, timely and adequate communication between OnStar and our emergency services partners, acting as an ambassador for the company.
- Create annual recommended outreach plans and budget to further foster relationships.
- Follow up and work with appropriate cross functional teams within OnStar to ensure that our performance and interface with these agencies follow adopted policies and processes.
- Communicate progress and changes with these relationships to all relevant parties.
- Support the development and implementation of new products/services/technologies offered by OnStar, including data sharing, Emergency Medical Dispatch, and other enhanced programs introduced by acting as a regional SME offering public safety viewpoints and impacts.
- Align best practices from North American to the public safety strategy for the region.
- Interface with the regional call center on emergency services related incidents impacting emergency response.
- Interface with regional GM Policy representative and other cross-functional teams.

**Soft Skills**:

- Strong presentation skills
- Well-organized with an eye for detail
- Well-developed oral and written communications skills
- Strong interpersonal skills, a positive and self-confident personality, professional bearing
- Good practical judgment
- Self-initiative to stay on top of issues
- Capability to make decisions and demonstrate leadership to resolve issues
- Ability to operate in a fluid and semi-independent environment

**Additional Job Description**:
**Your Skills & Abilities (Required Qualifications)**:

- Bachelor’s Degree completed
- Extensive familiarity with regional public safety industry, including standard operating procedures, culture, publications, and supporting public safety associations
- Ability to conduct business in written and spoken English
- Flexibility for significant local and international travel 50-60%

**What Can Give You A Competitive Edge (Preference Qualifications)**:

- Proficiency with Microsoft Office products (outlook, Word, PowerPoint, Excel, Teams)
- Experience with emergency services professional
- Experience in a training environment
- Spanish and Portuguese knowledge.

**About GM**:
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

**Why Join Us**:
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

**Diversity Information**:
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.