HR Front Office Sr Associate

**HR Front Office Sr Associate /SSC/ São José dos Campos-SP**

At Bayer, we work hard to make this company a better place for our employees - and the world a better place for everyone. “Health for all, hunger for none.” That's our vision at Bayer.

Bayer is a global company with core competencies in the areas of life sciences, health care and agriculture. As an innovation company, we set trends in research-intensive areas. Bayer's products and services are designed to benefit people and improve their life quality.

**Position: HR Front Office Sr Associate - Remote Work (with disponibility to presencial events at São José dos Campos-SP)**

**GET TO KNOW OUR AREA**:
The Human Resources Front Office area is focused on guiding and supporting employees in processes and policies inherent to people management. Our mission is to promote a good experience for our employees through human and digital contact, with the agility and quality of information as our main drivers.

Additionally, we have the purpose to transform our employee's wishes into internal demands with all Human Resources areas, always seeking to improve the employee's experience and our processes.

**YOUR MISSION WILL BE TO**:
**1. Perform HR Manage Employee Inquiry Process** by providing services that deliver solutions that meet customer expectations and maintain positive, lasting customer relationships:

- Demonstrate excellent verbal and written communication skills

Educate constituents in HR processes and how to use related HR tools/resources; required technical knowledge of how to use systems such as customer relationship management tool, HRonline portal and Bayer’s careers website
- Utilize excellent problem solving and research skills that identify the issue in question, analyze the path to resolution and drive results by following to conclusion
- Resolve majority of basic to intermediate-level inquiries; escalate more complex issues that require HR Specialist for review and response - Use available knowledge management tools and system resources to respond to service inquiries; create or update new knowledge articles and conduct content quality review approvals
- Document inquiries and provide solutions; track commonly asked questions and provide input for process or service improvements

**2. Act independently with mínimal supervision using sound judgment and be accountable for following established policy and procedures, including adherence to all data privacy and compliance requirements.**

**3. Perform diverse range of basic to more complex administrative and operational work activities on a daily basis in support of various HR processes.**

**4. Serve as Service Excellence Agent**: Gain insight into customer needs to initiate actions that resolve problems, drive and guide development of new services, or improve customer satisfaction and efficiencies.

**5. Demonstrate broad knowledge and understanding of the Bayer and HR organization** - operations, policy and personnel - and proven ability to work effectively across all levels of the organization.

**6. Act as Liaison** between Front Office and assigned Back Office process team(s) to collaborate on inquiries, exchange knowledge and process feedback, promote effective communications.

**7. Participate in developmental programs and special projects in order to further develop personal skills and competencies that strengthen ability to perform job effectively.**

**ARE YOU READY FOR THE POSITION?**

**Mandatory**:

- University degree or advance studies in Human Resources, Business Administration or equivalent.
- English and Spanish language should be fluent both in the spoken and written form.
- Prior experience in Human Resources, Payroll operations, and/or Customer Service.
- Maintain policy integrity through adherence to all Compliance and Data Privacy procedures

**Desirable**:

- Advance knowledge in MS Office (Excel).
- Good user knowledge of SAP HR standard reports and transactions.

What´s in it for you?

At Bayer we have established our benefits in three essential pillars, which integrate and converge to promote the life quality and well-being of our employees.
- Health Care Plan
- Dental Plan
- Medicines Subsidy
- GymPass
- “Conte Comigo” - Psychological, chemical dependence, legal and financial assistance
- “Bem Nascer” - Health monitoring during pregnancy, no coparticipation in the health care plan, workshop for pregnant women (employees or partner of employees), extended maternity and paternity leave, daycare assistance, Bepantol baby, etc.
- Private Pension Plan - A long term savings vehicle that offers] 200% of matching contribution, competitive employee loan portfolio and promotes financial wellbeing
- Life Insurance
- CoopBayer - Cooperative that aims at the financial education and giving credit for employees
- Holidays bridge and holidays regular schedule, occurs all year round, including eve of National Holidays
- Vacations flexibility (within the pr