Customer Support Agent

Há 3 dias

Paraná, Brasil TripleTen Tempo inteiro

**Please pay attention to the fact that the basic schedule is 2/2 shifts, 20:00-8:00 CET**

**_
TripleTen_**_ is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them to thrive in a new career._
- Our mission is to ensure that every student has the opportunity to successfully master a new profession, find their purpose, and become a valuable member of the tech industry. TripleTen is a remote-first organization, mirroring our students who complete our bootcamps in a remote environment._

We are looking to hire a **Customer Support Agent** to help students from our international cohorts (mainly from the USA) throughout the learning process, answering their questions, relieving their doubts, and solving technical issues.

**Requirements**:

- Advanced level of English (C1);
- Customer-oriented, enjoy helping people, and able to multitask;
- General understanding of the IT industry and programming languages such as HTML, CSS, JavaScript, Python;
- Interest in the tech industry, ready to dive into it, understanding the processes of IT products, and online services;
- Ability to organize oneself, everyone, and everything around.

What you will do:

- Help students by answering their questions in chat rooms and mail channels;
- Accompany the learning process, communicate with the student guidance team;
- Work with a large amount of information and structure it accordingly.

What we can offer you:

- $1k - $1.1k payment on a monthly basis;
- Full-time remote contract-based position;
- ** 2/2 20:00-8:00 CET** (After March 30, 2025, 21:00 - 9:00, as per Daylight savings)
- A comfortable digital office. We use modern digital tools — Jira, Notion, Zoom, Hubspot, HiBob — to make collaborating together seamless;
- A diverse and close-knit global team spread across the US, Israel, LatAm, Serbia, Georgia, Armenia, and more.

**Disclosures**:

- _At this time, we are unable to offer H-1B, L-1A/B sponsorship opportunities._
- **This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time._
- **TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, religion, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor._

  • Technical Support Technician

    Há 2 dias

    Paraná, Brasil SignalWire, Inc Tempo inteiro

    The Support Technician will be tasked with solving intermediate to advanced technical issues associated with all SignalWire Platform Services up to and including, Video, Voice, Messaging, and Fax APIs. The Support Technician will also collaborate with internal team members across all departments to assist them with their requests. The Support Technician is...

  • Bilingual Customer Service Representative(Puerto Rico)

    2 semanas atrás

    Paraná, Brasil Helpware Tempo inteiro

    **Part Time(30-32 hours a week) Bilingual Customer Support Representative** **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by...

  • Bilingual Customer Service Representative

    Há 3 dias

    Paraná, Brasil Helpware Tempo inteiro

    **Bilingual Customer Support Representative** **About Us** Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best...

  • Bilingual Customer Service Representative

    1 semana atrás

    Paraná, Brasil Helpware Tempo inteiro

    **Details** **Location: Guam or Puerto Rico | Office: Remote | Vietnamese spoken proficiency is a must.** **About Us**: Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. Our team is driven by the purpose of providing best in class value-adding services to our partners by leveraging our...

  • Customer Success Manager

    2 semanas atrás

    Califórnia, Paraná, Brazil Weld North Education (now Imagine Learning) Tempo inteiro

    Join to apply for the Customer Success Manager (CA) role at Weld North Education (now Imagine Learning)5 days ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager (CA) role at Weld North Education (now Imagine Learning)Get AI-powered advice on this job and more exclusive features.Great Purpose. Great People. Great...

  • Contact Center Analyst

    1 semana atrás

    Paraná, Brasil Liberty Latin America Communications, Inc. Tempo inteiro

    Overview: **What's the role?** As the Contact Center Data & Systems Analyst, you will be responsible for defining and analyzing processes to ensure service level and abandon rate targets are met. You are also responsible for Contact Center KPI analysis and reporting and to use those metrics for strategic changes to ensure service level attainment and data...

  • Data-Driven Customer Success Specialist

    2 semanas atrás

    Região Geográfica Intermediária de Curitiba, Paraná, Brazil beBeeMarketing Tempo inteiro R$90.000 - R$120.000

    Customer Lifecycle AnalystJoin a leading telecommunications company and take on the exciting challenge of being a key player in driving business growth through data-driven customer lifecycle marketing strategies.Job Description:To drive value across the organization by becoming a technical expert and strategic guide to the marketing department, leveraging...

  • Subject Matter Expert

    Há 6 dias

    Paraná, Brasil Helpware Tempo inteiro

    **Subject Matter Expert (SME)** **About Us**: Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging...

  • Associate Clinical Representative

    Há 7 dias

    Paraná, Brasil PROCEPT BioRobotics Tempo inteiro

    **Company Overview** Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. We are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and...

  • External Partnerships and Customer Engagement Specialist

    2 semanas atrás

    Ji Paraná, Rondônia, Brasil beBeeCommercial Tempo inteiro R$2.500 - R$4.500

    Role OverviewWe are seeking a highly skilled and motivated individual to fill the position of Commercial External Agent. As a key member of our team, you will be responsible for driving business growth through strategic partnerships and customer engagement.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to...