Bilingual Customer Service Representative
Há 7 dias
**Bilingual Customer Support Representative**
**About Us**
Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Ou**r** PR team is growing and we're looking for experienced **Customer Support Representatives**to join our Helpware team.
**Position Overview**:
**Primary Responsibilities**:
- Inbound & outbound calls; English and Spanish
- Scheduling reservations for transportation to healthcare appointments;
- Checking on the status of those transportation reservations;
- Interaction not only with health plan members but also with transportation providers and healthcare facilities;
- Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.
**Required Education and Experience**
- High school diploma or equivalent
- One (1) year of inbound call center experience in high call volume atmosphere
**Preferred Education and Experience**
- Experience with Medicaid, Medicare, and NEMT (Non-Emergency Medical Transportation) guidelines
- Knowledge of health insurance programs and benefits
**Skills**
- Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment
- Positive and helpful attitude
- Exceptional interpersonal skills and conflict resolution ability
- Ability to work independently and/or with a Team
- Basic computer literacy; proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm
- Flexible with the ability to adapt to changes in business, strategy, and technology
- Ability to empathize with the Member and/or Member's guardian
- Must be able to work with geographically and culturally diverse populations and personalities
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