HR Contact Center Associate with German and English

Há 16 horas

Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
- High school diploma
- Computer skills (Windows, Microsoft Office, Outlook)
- This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic. *

At Amazon we believe that every day is still day one.
It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. This is your chance to make history.

**Responsibilities**:

- Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
- Actively seeks employee feedback to improve levels of service.
- Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

**What we offer**:

- Life & Disability Insurance
- Meal Vouchers
- Supplementary Medical Insurance
- Employee Assistance Program
- Family-Building Benefit
- Family Care
- Parent support Program
- Employee Discount Code
- Amazon Extras
- Business Travel Insurance
- Social Security Benefits

**Home Office Requirements**:

- A quiet and private place to work where you will not be disturbed.
- Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.

Key job responsibilities
- Relevant work experience in administration, customer service/ call center or HR environment.
- Very good proficiency in additional European languages
- Ability to work in international teams where team members are in different locations and belong to different cultures
- Ability to work with confidential information
- Flexibility to work in a fast-paced environment
- Good interpersonal, communication, time management, and problem-solving skills.

  • HR Contact Center Associate with Italian and

    Há 16 horas

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

    Very good proficiency in written and verbal in Italian (B2 CEFR) and English (B2 CEFR). - High school diploma - Computer skills (Windows, Microsoft Office, Outlook) - This role can be office based in Prague, Czech Republic. Additionally, this can be a Home Office based role - it can be performed from any location within Romania, Poland, Slovakia and Czech...

  • HR Contact Center Associate with Polish and English

    Há 6 dias

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

    Very good proficiency in written and verbal in French (B2 CEFR) and English (B2 CEFR). - High school diploma - Computer skills (Windows, Microsoft Office, Outlook) *This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic. - Relevant work...

  • German and English IT Services Support Specialist, IT Services Global Service Desk

    1 semana atrás

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. Tempo inteiro

    * Must read, write, and speak fluently in German and English - Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting - Experience troubleshooting integrated and interdependent computer systems - Experience with network troubleshooting and support - Experience maintaining zebra thermal printers, troubleshooting thin clients,...

  • HR Specialist

    Há 6 dias

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

    Bachelor’s Degree in Human Resources or any related field - Relevant experience providing support to employees on benefits, leave of absences, human resources, or employee relations functions - Experience working with Windows, Word, Excel, and PowerPoint - Fluent proficiency in written and verbal in German and English. - Knowledge of disability laws...

  • German Payroll Administrator

    1 semana atrás

    Rondônia, Brasil iiPAY Tempo inteiro

    Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build...

  • Spanish and English IT Services Support Specialist, IT Services Global Service Desk

    Há 2 dias

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. Tempo inteiro

    * Must read, write, and speak fluently in Spanish and English - Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting - Experience troubleshooting integrated and interdependent computer systems - Experience with network troubleshooting and support - Experience maintaining zebra thermal printers, troubleshooting thin...

  • Spanish and English IT Services Support Specialist, IT Services Global Service Desk

    4 semanas atrás

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. Tempo inteiro

    * Must read, write, and speak fluently in Spanish and English- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting- Experience troubleshooting integrated and interdependent computer systems- Experience with network troubleshooting and support- Experience maintaining zebra thermal printers, troubleshooting thin clients,...

  • HR Specialist with Italian

    2 semanas atrás

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

    Bachelor’s Degree in Human Resources or any related field - Relevant experience providing support to employees on benefits, leave of absences, human resources, or employee relations functions - Experience working with Windows, Word, Excel, and PowerPoint - High proficiency in written and verbal Italian and English - Knowledge of disability laws regarding...

  • Customer Support Agent with French and English

    Há 6 dias

    Rondônia, Brasil Genesis Tempo inteiro

    We are currently seeking a **Customer Support Agent** for a full-time contract position from **October** to **February**. **Our client is a global leader** in mass customization. With facilities in the USA, Poland, and Latvia, our team can manufacture up to **500,000 personalized products daily**, reaching millions of customers through **20+ of our own...

  • Case Manager with Italian and English

    Há 6 dias

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiro

    High School Diploma - Bachelor’s degree from accredited university or equivalent experience - Experience in customer service or Human Resource management or Case management or Leave & Disability management role - Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint - Very good proficiency in written and verbal in Italian (B2 CEFR) and...