Director, Business Process Improvement

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Director, Business Process Improvement (HR Transformation)

Job Description: Director – Business Transformation (People Operations & Insights)

Locations: Brazil

Department: People & Capability (HR Function)

Type: Full-time

Overview
The Director, HR Transformation plays a pivotal role in advancing Mastercard's People Operations & Insights strategy. This role is responsible for leading enterprise-wide transformation initiatives that enhance operational efficiency, drive innovation, and improve user experience across the People & Capability (P&C) function. This position combines strategic thinking, stakeholder engagement, and program execution to deliver measurable business value.

Key Responsibilities

• Program & Portfolio Leadership:

Lead the end-to-end execution of large-scale, cross-functional transformation initiatives. Build and manage integrated project plans, ensuring alignment with the broader P&C roadmap and business objectives.

• Cross-Functional Collaboration:

Partner with key internal stakeholders—including Technology, Legal, Risk, Finance, Global Business Services, and P&C leadership—to coordinate efforts, manage dependencies, and resolve roadblocks across workstreams.

• Governance & Reporting:

Establish and maintain reporting mechanisms (dashboards, scorecards, executive briefings) to communicate project status, risks, and outcomes to senior leadership and steering committees.

• Process Optimization:

Identify and implement continuous improvement opportunities within P&C operations. Leverage data and insights to streamline workflows and enhance processes.

• Tool & Business Case Development:

Define requirements, evaluate solutions, and create robust business cases that articulate trade-offs, risks, costs, and resource implications to support investment and prioritization decisions.

Qualifications

• 5–10 years of experience in project or program management, with a strong focus on HR transformation or enterprise change management.
• Deep understanding of HR functions, including HR Business Partners, Centers of Excellence, HR Operations, and HR Technology.
• Demonstrated success in managing complex projects using both SDLC and Agile methodologies.
• Exceptional stakeholder management skills with the ability to influence and communicate across all levels of the organization.
• Advanced proficiency in Excel, PowerPoint, and process mapping tools (e.g., Visio).
• Strong analytical and strategic thinking capabilities; able to synthesize complex data to drive decisions and actions.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.