Customer Service Specialist

Há 3 dias


Rio de Janeiro, Rio de Janeiro, Brasil Digital Tempo inteiro

We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.

This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is primarily focused on real-time support, efficient triage, and protecting brand trust.

Requirements

RESPONSIBILITIES
  • Respond to customer comments and direct messages across social media platforms in a timely, professional manner.
  • Provide clear, empathetic support for account, payment, verification, and general service-related inquiries.
  • Monitor social channels for urgent issues, complaints, or misinformation, and escalate as needed.
  • Triage and prioritise incoming queries based on urgency, impact, and potential risk.
  • Maintain brand-safe, compliance-aware communication at all times.
  • Collaborate closely with Support, Marketing, and Regional teams to ensure consistent and aligned responses.
REQUIREMENTS
  • Previous experience in social media, community management, or digital customer service.
  • Strong written English communication skills.
  • Preferably with experience supporting US-based or global brands preferred.
  • High attention to detail, strong judgement, and ability to remain calm under pressure.
  • Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk, Intercom, or similar) is a plus.


  • Rio de Janeiro, Rio de Janeiro, Brasil Digital Tempo inteiro

    We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...


  • Rio de Janeiro, Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiro

    VAGA: CUSTOMER SUPPORT SPECIALIST Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...

  • Customer Service Agent

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Best Servicers of America Inc. Tempo inteiro

    Company DescriptionBest Servicers of America is an innovative provider of on-site services solutions, dedicated to enhancing brand image and customer service experience. We offer accurate diagnostic and technical support and follow-up phone calls to ensure customer satisfaction. Our team works closely with businesses to tailor our services to meet their...


  • Rio de Janeiro, Rio de Janeiro, Brasil SupportYourApp Tempo inteiro

    Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the...


  • Rio de Janeiro, Rio de Janeiro, Brasil Roverpass Tempo inteiro

    About RoverPass:RoverPass is a leading online booking platform for RV parks and campgrounds across the United States. We simplify the reservation process for both campers and campground owners, providing a seamless and efficient experience for all users. Our mission is to enhance outdoor adventures by leveraging innovative technology and exceptional customer...

  • Sourcing Specialist

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil CHC Helicopter Tempo inteiro

    Ir AlémCHC provides unmatched helicopter services that enable our customers to reach beyond – to work in remote and challenging destinations that limit others – and come home safely. We are dedicated to our purpose of getting our customers where they need to be, when they need to be there, anywhere in the world – safely and reliably. All you have to...


  • Rio de Janeiro, Rio de Janeiro, Brasil Synerise Tempo inteiro

    Full timeLATAM, Brasil, Sao Paulo, Rio de Janeiro, USB2BSynerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.We successfully...

  • Implementation Specialist

    2 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil Tidio Tempo inteiro

    Location: LATAM/Europe remote.Form of employment: B2B (self-employed) or contract of employmentTidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful.Working at Tidio means...


  • Rio de Janeiro, Rio de Janeiro, Brasil Equinix Tempo inteiro

    Who are we? Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.  A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes...


  • Rio de Janeiro, Rio de Janeiro, Brasil Baker Hughes Tempo inteiro

    Do you enjoy Managing all steps of new highly complex machinery installation?Are you excited by the prospect of working for an industry leader in Energy Technology?Join our Baker Hughes Project Management teamPartner with the bestThe preferred location for the role is in Rio de Janeiro, Brazil (Ventura office). As a Senior Specialist Installation Manager...