Customer Service Specialist
Há 3 dias
We are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.
This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is primarily focused on real-time support, efficient triage, and protecting brand trust.
Requirements
RESPONSIBILITIES- Respond to customer comments and direct messages across social media platforms in a timely, professional manner.
- Provide clear, empathetic support for account, payment, verification, and general service-related inquiries.
- Monitor social channels for urgent issues, complaints, or misinformation, and escalate as needed.
- Triage and prioritise incoming queries based on urgency, impact, and potential risk.
- Maintain brand-safe, compliance-aware communication at all times.
- Collaborate closely with Support, Marketing, and Regional teams to ensure consistent and aligned responses.
- Previous experience in social media, community management, or digital customer service.
- Strong written English communication skills.
- Preferably with experience supporting US-based or global brands preferred.
- High attention to detail, strong judgement, and ability to remain calm under pressure.
- Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk, Intercom, or similar) is a plus.
-
Customer Service Specialist
Há 3 dias
Rio de Janeiro, Rio de Janeiro, Brasil Digital Tempo inteiroWe are seeking a dependable and customer-focused Social Media Customer Service Associate to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience.This role operates on Pacific Standard Time (PST), and candidates must be willing and able to work in this US time zone. The position is...
-
customer support specialist
Há 5 dias
Rio de Janeiro, Rio de Janeiro, Brasil Bee Vale Benefícios Tempo inteiroVAGA: CUSTOMER SUPPORT SPECIALIST Faça parte do nosso time e ajude a Bee Vale a continuar entregando inovação, flexibilidade e crescimento no mercado de benefícios corporativos Se você é dinâmico(a), apaixonado(a) por solucionar problemas, e gostaria de atuar em um ambiente colaborativo no qual as equipes trabalham de forma integrada, essa...
-
Customer Service Agent
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil FH International Consulting Co. Inc. Tempo inteiroJob description:Key Responsibilities:Respond to customer messages in a timely and helpful mannerIdentify and resolve customer issues or escalate when necessaryCommunicate effectively with internal teams to follow up on customer needsMaintain detailed records of customer interactionsEnsure consistent and professional service in every interactionMaintain...
-
Remote Customer Service Representative
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Roverpass Tempo inteiro US$30.000 - US$60.000 por anoAbout RoverPass:RoverPass is a leading online booking platform for RV parks and campgrounds across the United States. We simplify the reservation process for both campers and campground owners, providing a seamless and efficient experience for all users. Our mission is to enhance outdoor adventures by leveraging innovative technology and exceptional customer...
-
Account Specialist
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Carta Tempo inteiro R$100.000 - R$200.000 por anoThe Company You'll JoinCarta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta's platform of software and services lays the groundwork so you can build, invest, and scale with...
-
Sourcing Specialist
Há 3 dias
Rio de Janeiro, Rio de Janeiro, Brasil CHC Helicopter Tempo inteiroCHC Brazil is looking for aSOURCING SPECIALIST.Key Responsabilities:We are seeking an ambitious, forward-thinking professional that will be responsible for the development and execution of the procurement strategy for local Brazil spend along with assigned categories of global spend. The Sourcing Specialist will be responsible for managing the end-to-end...
-
Service Specialist
1 dia atrás
Rio de Janeiro, Rio de Janeiro, Brasil Baker Hughes Tempo inteiroResponsibilities, authorities and accountabilitiesOwn the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the "level" of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other...
-
Junior Customer Support Specialist
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Synerise Tempo inteiro R$20.000 - R$80.000 por anoFull timeLATAM, Brasil, Sao Paulo, Rio de Janeiro, USB2BSynerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.We successfully...
-
Customer Service Team Leader
1 semana atrás
Rio de Janeiro, Rio de Janeiro, Brasil FH International Consulting Co. Inc. Tempo inteiroJob description:As a Customer Service Team Leader you will oversee both customer service and local operations workflows, ensuring seamless delivery of player support and operations. A key part of this role is to be highly resourceful in managing all online slots operations needs, including coordinating with vendors, handling game-related issues, and ensuring...
-
Quality Specialist
Há 4 dias
Rio de Janeiro, Rio de Janeiro, Brasil Project-48 Tempo inteiroRole DescriptionThis is a full-time, on-site role for a Quality Specialist located in Rio de Janeiro, Brazil. The Quality Specialist will be responsible for performing quality control and quality assurance activities, conducting quality audits, and using analytical skills to ensure product and service excellence. Daily tasks also include effective...