Junior Customer Support Specialist

Full time

LATAM, Brasil, Sao Paulo, Rio de Janeiro, US

B2B

Synerise is not just another tech company. It is a space where our brilliant team consequently brings technology change to the business world and instead of following known paths, we are creating a new one – a next-generation, fully personalized and AI-driven customer experience.

We successfully deliver an all-in-one tool - Synerise (YouTube link). An ever-evolving behavioral data platform, enhanced by AI to generate outstanding ROI in more than 30 markets for industry leaders in Retail, Banking, eCommerce, Automotive, Insurance, and Telco, processing more than 150 billion transactions annually. However, we don't limit ourselves solely to this solution. We're building BaseModel (website link) - a foundation model for behavioral data embedded within a novel platform for enterprise Data Science teams, that is another step on our path to create innovation in AI and demonstrate its potential for the business world.

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Having such great solutions, we are looking for a highly motivated Customer Success&Implementation Managerto join our Customer Success & Implementation Department (CSI).

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What will you do on a daily basis?

• Oversee the onboarding of new and existing customers to ensure a quicker "Time To Production".
• Cooperate with Synerise Partners during the implementation of Synerise AI Solutions at companies from various sectors (e-commerce, finance, retail, telco, etc).
• Ensure that all support tickets are resolved within each partners/customers SLA and proactively manage escalations.
• Identify new use cases and achieve the customers & partners' satisfaction, expansions, upsells, and new opportunities with the partners.
• Participate in the creation of educational content for our partners (such as user guides, use cases, FAQ knowledge base, etc).
• Take care of the continuous development of customer and partner sales and technical competencies.
• Cooperate with Business Development & IT Departments in terms of agile project management.
• Influence Synerise Roadmap and internal processes.

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What will make us a perfect match?

• Native Spanish.
• Fluent English, both written and spoken.
• Based in South America.
• Experience in related customer-facing roles.
• Demonstrated analytical and problem-solving skills, particularly those that apply to a "Big Data" environment.
• Willingness to cooperate with customers in the form of a ticket as well as providing technical training.
• Experience in working with tools from the area of marketing automation/digital marketing/Big Data.
• Multitasking ability.
• Excellent planning, organizational, and execution skills.
• High motivation for self-development and a desire to acquire knowledge.
• "Digital nativity" & excellence with operating desktop & mobile devices.

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What will convince us even more?

• Fluent in Brazilian Portuguese
• Familiarity with big data & AI concepts.
• Experience working with BI tools.
• Experience with low-code solutions.
• Familiarity with process automation tools & marketing automation platforms.
• Experience in web development projects.
• Experience in mobile development projects.
• Experience with REST API and familiarity with webhooks concepts.
• Experience with Postman or similar software.
• Knowledge of Vanillia Java Script.
• Knowledge of HTML5/ CSS3/ RDW.

What can we provide for you?

• An opportunity to work in a fast-growing company in the field of AI and marketing automation.
• Possibility to have a real impact on promoting and raising awareness of Synerise solutions among potential customers, business partners, and the industry community.
• Freedom to act.
• Flat structure with ample ownership opportunities.
• Membership in a 30+ person Customer Success & Implementation Department, a team of tech professionals that are focused on relationships and a good atmosphere in the team.
• The opportunity for professional development in various career paths (data analysis, project management, integration, etc.).
• Integration events where we focus on the atmosphere and relations between people.
• Daily adrenaline rushes and much, much more.

Benefits & Perks

Are you an early bird or a night owl? Choose when and where you want to work.

Dress up, dress down, just get dressed in whatever way makes you comfortable.

We want to feel good. We provide everyone with a package of healthy snacks, private medical health care and a multisport card.

Like to enrich your work with a little bit of entertainment? We do it regularly during Let's Talk and Have a Beer meetings, weekly football matches with Synerise Team or while playing with our dogs.