Operations & Strategy Associate

Sword Health is on a mission to free two billion people from pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we've also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we're looking for individuals with passion, commitment, and energy to help us scale our global impact. 

Joining Sword means committing to a set of core values, chief amongst them to "do it for the patients" every day, and to always "deliver more than expected" on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside and growing) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

What you'll be doing:

• Strategy & Performance Management: Develop actionable analysis and insights that connect the dots across data sources, using advanced analytics to drive key decisions in performance management and operational innovation;
• Ops Program & Model Design (AI-driven): Collaborate on the design and roll-out of new operational programs and models addressing complex, end-to-end challenges. Work closely with Product, AI, and Engineering partners to reimagine existing workflows;
• Process & Tech Innovation within Operations: Identify, evaluate, and introduce forward-looking process improvements and technological solutions to increase efficiency, reduce manual work, and support clinical and operational excellence;
• Pilot Testing & Scaling: Lead pilot initiatives with structured experimentation and execute successful post-pilot scaling across teams;
• Data-Driven Continuous Improvement: Identify and act on opportunities using analytics to assess impact, define KPIs, and continuously iterate on workflows and system design;
• Cross-Functional Connector: Act as a connector between Ops, Product, and AI teams ensuring mutual understanding of operational needs and technical opportunities.

What you need to have:

• 4+ years in operations, strategy, or product roles within high-growth, technology-enabled environments;
• Demonstrated autonomy, strong analytical skills, and capacity for critical thinking. Comfortable owning and executing initiatives end-to-end;
• Experience using analytics and data tools (Looker, SQL, advanced spreadsheets) to drive decision-making and continuous improvement;
• Ability to translate operational needs into technical or process requirements and partner closely with technical teams;
• Excellent organizational and project management skills, able to manage multiple programs at once;
• Clear, concise communication skills with ability to influence across diverse teams;
• A passion for experimentation, curiosity about new technologies, and a proactive approach to solving problems for patients and users.

To ensure you feel good solving a big Human problem, we offer:

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy: We have offices in Porto and Lisbon, so if you want to have face-to-face contact you can always work from there.

€27,515 - €43,237 a year *This range includes base, variable and equity
These compensation bands are just the starting point. Once someone joins and proves they're outlier talent, we adjust quickly to ensure their compensation aligns with their impact.
Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company's estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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