Sr. Manager, Voice

1 dia atrás

Porto Alegre, Rio Grande do Sul, Brasil Inabia Software & Consulting Inc. Tempo inteiro
Job Description: Sr. Manager, Voice / Switching Platforms
Location: Ridgeland, MS ,Birmingham Al,  Brentwood TN 
Position: Full-Time,
About the Role:
We are seeking an experienced and strategic Sr. Manager to lead our Voice and Switching Platforms team. This is a critical leadership role responsible for the end-to-end ownership of our MetaSwitch and BroadWorks platforms. You will be the key technical authority, driving reliability, innovation, and operational excellence for our core voice and unified communications services.
The ideal candidate is a seasoned telecom leader with deep hands-on technical expertise, a proven track record in team leadership, and the ability to bridge the gap between operations, architecture, product, and vendors. If you thrive on solving complex challenges and are passionate about delivering world-class telecom services, we encourage you to apply.
Key Responsibilities:
  • Leadership & Strategy: Lead, mentor, and develop a high-performing team of voice engineers and operations staff. Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms.
  • Platform Management & Reliability: Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations. Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs.
  • Operational Excellence: Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages. Drive troubleshooting efforts and ensure timely resolution.
  • Vendor & Stakeholder Management: Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations. Collaborate effectively with internal teams including Architecture, Product, and Customer Care.
  • Service Innovation: Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations.
  • Business Management: Manage budgets, vendor contracts, and platform licensing. Forecast capacity to align with business growth projections.
  • Process Improvement: Develop and maintain comprehensive documentation, runbooks, escalation playbooks, and processes to enhance operational efficiency.
Required Qualifications & Skills:
  • Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
  • 20+ years of progressive experience in voice/telecom engineering, with at least 10+ years in a leadership/management role.
  • Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect).
  • Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms.
  • Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs.
  • Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR).
  • Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1).
  • Excellent leadership, vendor management, and communication skills, with the ability to manage operations during outages and escalations.
  • Must be willing to be on-call and handle critical issues after hours as needed.
Technical Knowledge & Expertise:
  • Carrier Network Architecture: Class 4 & 5 switching, call signaling (SIP, SS7, ISUP).
  • VoIP & Interconnects: SBCs, Media Gateways, Softswitches, TDM/VoIP peering.
  • Numbering & Routing: Number Portability, CNAM, ENUM, and national routing databases.
  • OSS/BSS: Familiarity with provisioning, mediation, and billing systems.
  • Network Security: Fraud management, SIP security, and firewall/NAT traversal.
Preferred Qualifications (Nice-to-Have):
  • Experience with cloud voice, microservices, and containerization (e.g., Docker, Kubernetes) of telecom functions.
  • Knowledge of IMS, 5G, VoLTE, or VoWiFi integrations.
  • Experience managing hybrid switch/UC architectures (legacy + cloud).
  • Prior exposure to international voice termination or wholesale VoIP.
  • Experience managing distributed or multi-site teams.
Sana Arif
Senior recruiter

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