BRA_840286_Supervisor Operations Groups

Make your Move
We are proud to give our team members ownership over the direction and speed in which they grow – and we are so glad you are interested in continuing to grow with us internally with this opportunity.

Account/Department: MERCK - MSD M&E
Job Specific Essential Duties & Responsibilities
Leadership Support

• Effectively supervise direct reports, providing training and skill development based on job function.
• Provide career path planning with each direct report. Develop best practices, benchmarking, implementations and training to assist in challenging and developing staff.
• Implement, train and measure BCD M&E standard operating procedures to all members of team. Update SOPs as needed and communicate changes in procedures to team.
• Development and implementation of customer specific SOP as required.
• Ensure all staff members have the necessary equipment to perform (computer, telecom, etc.)
• Oversee program staffing schedule.
• Continually monitor staff alignment and organization to ensure the highest levels of customer service, efficiency and productivity.
• Interact with BCD M&E Business Development team as required to provide leadership and address operational issues in a proactive manner.
• Oversee and pre-approve all travel requests and requests for time off and maintain calendar.
• Take part in weekly meeting with Director and management team.
• Take part in monthly BCD M&E management meetings, providing team updates.
• Take part in annual and mid-year performance reviews, which are conducted by Director, Group Operations. Establish plans with individuals to ensure maximized performance against goals.
• Act as a liaison between staff and Director of Operations for account communications and announcements.
• Recruit, interview, hire and train new staff.
• Schedule and hold regular team meetings and one-on-one meetings.
• Work independently in the absence of supervision
• Assumes and performs other duties and responsibilities not specifically outlined herein, as requested

Customer Service

• Monitor service issues and problem resolution with customer via direct contact through issue resolution and follow up with client as required.
• Interact with clients and customers as required. Such interaction may include follow up on a new meeting request for accounts without BCD M&E Business Development support, issue resolution, program debriefs, proactive check-up on service level support being provided to that client from the Express Team.

Budget Accuracy

• Pre-approve all check requests, invoice requests, wire transfer requests in advance of staff submission to Director, Group Operations.
• Approval all client budgets prior to presentation to client.
• Approve final billing prior to presentation to client.
• Report on program spend, savings and profitability monthly.

Supplier Relations

• Approve and sign all hotel and supplier contracts.
• Monitor preferred supplier usage and hold team accountable for adherence to preferred supplier relationships. Ensure team enters supplier spend accurately and timely within meetings technology. Report to Director monthly.
• Approve all program specifications and service agreements prior to submission to suppliers.
• Log Letters of Agreement for all programs operating through team. Address items that fall outside of the scope of the agreed upon terms.

Project Management

• Supervisor will effectively program manage assigned programs throughout the year, as determined by staffing/planning support needed, and by the Supervisor's workload.

THE PERKS
Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.