Associate Technology Analyst, Workforce Technology Solutions

The Red Hat Workforce Technology Solutions team is looking for an Associate Technology Analyst focused on HR Information Systems (HRIS) to join us in Brazil. In this role, you will be responsible for the support of HRIS associated with the collection, retrieval, accessibility, and usage of associate information for the HR team's planning and activities. You'll maintain internal database files and tables and partner with the HR Data and Analytics team to analyze custom reports to meet the requirements of HR management and associates. As an HR System Administrator, you'll collaborate globally with HR, Finance, and IT teams and you'll serve as the point of contact for HR systems and application support.

What Will You Do

• Monitor systems and data, resolving Level 1 and 2 HR system issues and escalating issues to business owners, product owners, or vendors as needed
• Manage user access, including security and permissions for various systems
• Assist with testing of new systems and applications, system updates, and data conversion
• Partner cross-functionally with internal business owners to identify opportunities for increased usage and enhancements of current processes and systems
• Develop and maintain up-to-date HRIS functional documentation, standard operating procedures (SOPs), and system documentation
• Design, prepare, analyze, and audit HR dashboards, data, and metrics crucial to the administration of HR
• Build user procedures, guidelines, documentation, and training on HRIS systems
• Administer audit processes to ensure data integrity, system accuracy, and compliance
• Perform ticket triage and respond to system-related inquiries, serving as the main point of contact for the resolution of any issues related to HR systems and applications
• Maintain and protect associate data by keeping HR information confidential

What Will You Bring

• Bachelor's degree in business administration, HR, or a related field, or equivalent experience
• 1+ years of experience with HR management systems, including writing reports, data entry, and administration
• 1+ year(s) of experience working in system administration or equivalent experience
• Advanced experience with spreadsheet analysis and data analysis
• Exceptional focus on detail and ability to maintain confidentiality
• Excellent interpersonal, problem-solving, and customer service skills
• Ability to collaborate in a fast-paced, changing environment
• Solid organizational and planning skills
• Ability to handle multiple priorities and projects
• Highly proficient with office software and applications like spreadsheets, presentations, ticketing systems, etc.
• Experience with Workday, ServiceNow preferred

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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