Client Development Manager

The Manager, Client Development – Brazil & Chile is responsible for driving the execution of the client relations and client development strategy across both markets, with a strong focus on elevating client experience, strengthening long-term client relationships, and supporting sales growth across all product categories, including High Jewelry.

This role leads the planning and execution of in-store, out-of-store, and virtual client activations, ensuring highly personalized, bespoke experiences aligned with Tiffany & Co.'s brand standards. Through strong cross-functional collaboration, this position plays a key role in reinforcing a client-centric culture, enhancing clienteling capabilities, and maximizing ROI from client-focused initiatives.

The role requires a balance of strategic thinking and hands-on execution, acting as a bridge between regional strategy and local store execution, while inspiring retail teams to build meaningful one-to-one client relationships that drive lifetime loyalty.

KEY ACCOUNTABILITIES & PERFORMANCE GOALS

Client Relations Strategy & Activations (45%)

• Execute the Client Relations and Client Development strategy for Brazil and Chile, aligned with regional and global priorities.
• Lead the end-to-end planning and execution of in-store, virtual, and off-site client events, including High Jewelry activations and bespoke experiences.
• Create and manage quarterly client activation and event calendars to drive engagement and sales.
• Develop detailed project proposals covering concept, budget, vendors, timeline, and brand alignment.
• Deliver post-event recaps highlighting results, sales impact, ROI, insights, and best practices.
• Partner with Retail, High Jewelry, Client Relations, and Brand teams to ensure consistency and excellence in execution.

Client Development & Clienteling (35%)

• Own the client development and clienteling strategy for the markets, ensuring strong execution at store level.
• Develop strategies to attract new clients, re-engage lapsed VICs, and grow High Potential and High Jewelry client segments.
• Manage and track clienteling KPIs (e.g. VIC, $10K / $250K clients), providing insights and recommendations to stores.
• Create analytical dashboards and reports to monitor client performance and behaviors.
• Partner with the CRM Americas team to align tools, data, and reporting with market needs.
• Coach and support retail teams through store-level engagement, reinforcing best practices and client-centric behaviors.

Events, Partnerships & Brand Experience (15%)

• Establish and maintain strategic partnerships inside and outside LVMH to deliver "money-can't-buy" experiences.
• Implement innovative concepts for small, intimate, and bespoke events that enhance brand desirability.
• Define and manage client gifting, charitable initiatives, and hospitality strategies aligned with brand guidelines.
• Coordinate with agencies, production partners, and vendors to deliver flawless executions.
• Monitor competitive landscape and share insights on market activations and trends.

Gifting & Client Correspondence (5%)

• Manage all client gifting and customer correspondence needs for Brazil and Chile, ensuring consistency, personalization, and operational excellence.

QUALIFICATIONS

Required

• 5–7 years of experience in Client Relations, Client Development, Events, or Luxury Retail.
• Proven experience executing high-end client activations and bespoke experiences.
• Strong background in client-facing roles within the luxury industry.
• High level of creativity, taste, and attention to detail.
• Strong organizational and project management skills.
• Advanced proficiency in Microsoft Office (especially Excel).
• Ability to interpret and cascade Global and Regional strategies locally.
• Strong written, verbal, and presentation skills.
• Ability to manage budgets and support local initiatives.
• Fluency in English, Spanish, and Portuguese.
• Flexibility to work evenings, weekends, and holidays as needed.
• Willingness to travel within Brazil and Chile as required.

Preferred

• Luxury Retail experience
• French language skills
• Established network of vendors and external partners

PERFORMANCE MEASURES & SCOPE

• Client activation effectiveness and ROI
• Clienteling KPIs and VIC development
• Sales impact linked to client initiatives
• Quality and consistency of client experience
• Budget adherence and cost control
• Number and quality of events and activations delivered

TIFFANY MANAGEMENT COMPETENCIES

• People Make the Difference – Inspire, develop, and engage teams through collaboration and shared purpose.
• Be Creative & Innovative – Champion new ideas that elevate brand desirability.
• Deliver Excellence – Execute with precision, empathy, and consistency.
• Cultivate Entrepreneurial Spirit – Embrace change and proactively identify new opportunities.