Client Development Manager

The Manager, Client Development – Brazil & Chile is responsible for driving the execution of the client relations and client development strategy across both markets, with a strong focus on elevating client experience, strengthening long-term client relationships, and supporting sales growth across all product categories, including High Jewelry.

This role leads the planning and execution of in-store, out-of-store, and virtual client activations , ensuring highly personalized, bespoke experiences aligned with Tiffany & Co.'s brand standards. Through strong cross-functional collaboration, this position plays a key role in reinforcing a client-centric culture, enhancing clienteling capabilities, and maximizing ROI from client-focused initiatives.

The role requires a balance of strategic thinking and hands-on execution , acting as a bridge between regional strategy and local store execution, while inspiring retail teams to build meaningful one-to-one client relationships that drive lifetime loyalty.

KEY ACCOUNTABILITIES & PERFORMANCE GOALS

Client Relations Strategy & Activations (45%)

• Execute the Client Relations and Client Development strategy for Brazil and Chile , aligned with regional and global priorities.
• Lead the end-to-end planning and execution of in-store, virtual, and off-site client events , including High Jewelry activations and bespoke experiences.
• Create and manage quarterly client activation and event calendars to drive engagement and sales.
• Develop detailed project proposals covering concept, budget, vendors, timeline, and brand alignment.
• Deliver post-event recaps highlighting results, sales impact, ROI, insights, and best practices.
  Partner with Retail, High Jewelry, Client Relations, and Brand teams to ensure consistency and excellence in execution.

Client Development & Clienteling (35%)

• Own the client development and clienteling strategy for the markets, ensuring strong execution at store level.
• Develop strategies to attract new clients , re-engage lapsed VICs, and grow High Potential and High Jewelry client segments.
• Manage and track clienteling KPIs (e.g. VIC, $10K / $250K clients), providing insights and recommendations to stores.
• Create analytical dashboards and reports to monitor client performance and behaviors.
• Partner with the CRM Americas team to align tools, data, and reporting with market needs.
• Coach and support retail teams through store-level engagement , reinforcing best practices and client-centric behaviors.

Events, Partnerships & Brand Experience (15%)

• Establish and maintain strategic partnerships inside and outside LVMH to deliver "money-can't-buy" experiences.
• Implement innovative concepts for small, intimate, and bespoke events that enhance brand desirability.
• Define and manage client gifting, charitable initiatives, and hospitality strategies aligned with brand guidelines.
• Coordinate with agencies, production partners, and vendors to deliver flawless executions.
  Monitor competitive landscape and share insights on market activations and trends.

Gifting & Client Correspondence (5%)

• Manage all client gifting and customer correspondence needs for Brazil and Chile, ensuring consistency, personalization, and operational excellence.

QUALIFICATIONS

Required

• 5–7 years of experience in Client Relations, Client Development, Events, or Luxury Retail.
• Proven experience executing high-end client activations and bespoke experiences .
• Strong background in client-facing roles within the luxury industry.
• High level of creativity, taste, and attention to detail.
• Strong organizational and project management skills.
• Advanced proficiency in Microsoft Office (especially Excel) .
• Ability to interpret and cascade Global and Regional strategies locally.
• Strong written, verbal, and presentation skills.
• Ability to manage budgets and support local initiatives.
• Fluency in English, Spanish, and Portuguese .
• Flexibility to work evenings, weekends, and holidays as needed.
• Willingness to travel within Brazil and Chile as required.

Preferred

• Luxury Retail experience
• French language skills
  Established network of vendors and external partners

PERFORMANCE MEASURES & SCOPE

• Client activation effectiveness and ROI
• Clienteling KPIs and VIC development
• Sales impact linked to client initiatives
• Quality and consistency of client experience
• Budget adherence and cost control
  Number and quality of events and activations delivered

TIFFANY MANAGEMENT COMPETENCIES

• People Make the Difference – Inspire, develop, and engage teams through collaboration and shared purpose.
• Be Creative & Innovative – Champion new ideas that elevate brand desirability.
• Deliver Excellence – Execute with precision, empathy, and consistency.
• Cultivate Entrepreneurial Spirit – Embrace change and proactively identify new opportunities.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft and joy in designs that endure across generations.

As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.