Order Management Analyst I

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

General Summary of the Job:  An Order Management Analyst I will manage the day-to-day operations associated with the licensing of Siemens software products. The analyst supports the Digital Industries Software business unit within the Global Order to Cash division. It is expected for the analyst to have a fundamental understanding of the order-to-cash process as well as the ability to interpret conventional tasks associated with the process. Additionally, the analyst must effectively utilize team resources while demonstrating general autonomy in problem solving and direction. An Order Management Analyst I can anticipate moderate guidance in quoting, order management, authorization code creation, and invoicing tasks according to needs and task difficulty.  
Essential Functions: 
• Analyzes order contracts, system tools, and customer information while performing key activities such as process/case documentation, audit compliance, resource management, and order escalations to ensure timely and accurate transactions that firmly adhere to outlined policies and process guidelines  
• Engages with sales team and customers to dispatch conventional tasks relating to quotes, orders, and changes to orders to ensure these are completed efficiently and accurately 
• Records and updates customer files to maintain the accuracy and integrity of customer information, contracts, sales activities, and other necessary documents 
• Tracks and consults sales agreement to properly manage deals at all stages of the deal 
• Proficiently learn and navigate the programs/tools required at each stage of the process, which includes but is not limited to the company ERP system and the SAP instance 
• Actively participates in project and process improvement initiatives, communicating progress and efficacy of initiative implementation 
• Actively coordinates and dispatches tasks relating to authorization codes, backlogs, customer billing, and our installed customer base 
• Contributes to the completion of additional administrative tasks depending on the needs of the team and division 

Skills and Abilities Required: 
• Demonstrates proficiency in Microsoft Applications and virtual collaborative tools and practices 
• Practices judgement and adherence to ethical business practices, corporate policies, and functional processes 
• Exercises proper documentation to ensure compliance and maintain accessibility for internal/external auditors 
• Learns and implements prevailing processes and procedures associated with the order to cash value chain 
• Communicates collaboratively with local and global teams/colleagues and provides thoughtful feedback on ongoing operations and initiatives 
• Holds a professional working proficiency in English and exhibits professional communication etiquette in written and verbal exchanges 
• Fluency in additional language(s) is advantageous according to region placement 
Education and Experience Requirement: 
• A university level education, such as bachelor's degree in a business-related field, is preferred 
• Alternative to a formal degree, the candidate must have 4+ years of experience in customer/distributor interface role reasonably combined with 3+ years in an Order Management/Sales Support role 
• Experience with customer data management, database referencing, contract analysis, and product portfolios 
• Experience following process within an order management environment 
• Preferably has experience within a multi-national company environment 
Working Conditions/Physical Requirements: 
• This role can expect a normal office environment, with the potential for hybrid work according to individual arrangements and business needs 
• Quarter-end and key project roll out periods often see requests to work extended hours, as well as circumstances requiring management support or back-up roles 
• Weekends or holidays may be required in support of critical business needs 
Disclaimer: Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope.
This position will be subject to U.S. export control requirements under the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR).  Employment is contingent on either verifying the U.S. Person status or obtaining any necessary export license.  

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow

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