Integration Manager

Welcome to the good side of tech

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to
leave and read reviews about their visit.
We then provided doctors with the technology to
manage bookings easily and save time,
so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of helping people live longer, and healthier lives?

Docplanner at scale
We are leaders in
13 countries
so far, and more than
90 million patients
trust us every month.
specialists
believe in us and our product, and so do
leading venture capital funds
such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?
At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you'd like to see how it feels to be 100% yourself at work, here's a video of us.

And why should you join us?
Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed
knowing that what you do matters, and that your talents align with your beliefs.
We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We're not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote-friendly.

Job Description
And why is it so important that you are a part of our mission?
As an Integrations Project Manager, what you do will have an impact on real-life situations. You will be responsible for managing the technical process of developing, testing and activating integrations with 3rd party vendors as well as stay in close collaboration with an experienced product team creating unique solutions enabling data integrations with other platforms. You'll be the guy to make something out of nothing and as an outcome helping people live longer, healthier lives

Having skills to transfer business language to development teams, track the implementation process, introduce features and support stakeholders are the key points of a successful project lead.

What does the role of an Integrations Manager do?

• Project Initiation & Planning
• Manage complex technological projects from initial contact to successful release.
• Create, share, update, and monitor project plans with partners.
• Define timing, methods, and project milestones with strong risk management.
• Collaborate with the Business Integration Manager on new partnerships in the PMS (Practice Management System) market.
• Coordination with Partners & Stakeholders
• Provide all necessary information and materials to third-party providers.
• Act as the main point of contact for third-party vendors, guiding them through troubleshooting and integration processes.
• Establish efficient communication streams with key stakeholders, including support, sales, and product teams.
• Integration & Technical Management
• Manage the integration process from deal signing to successful activation.
• Improve the quality and reliability of existing integrations.
• Cover acceptance tests and ensure the quality of new installations.
• Collaborate with the product team on backlog prioritization, technical analysis, and execution.
• Own and maintain local maintenance flows.
• Customer & Internal Support
• Support customers during new activations using internal tools.
• Handle issues coming to the Service Desk, using internal tools to verify requests (logs, reports, monitoring tools).
• Follow up with developers, customer success, and vendors on troubleshooting and resolution.
• Documentation & Reporting
• Create technical documentation, analyses, and manuals.
• Participate actively in reporting to development teams and following up on processes.
• Multi-Project & Engagement Management
• Manage multiple projects in parallel while maintaining high levels of engagement.

Qualifications

• +3 years of experience as Technical Project Manager
• Experience in managing software projects and dev team management
• Deep understanding of technology with special focus on APIs integration projects and system-to-system communication
• Strong project management skills and attention to detail
• Excellent analytical thinking and problem-solving skills
• Autonomous, self-starter, detail-oriented and proactive
• Excellent ability to organize work, build strong relationships, and communicate effectively with both business stakeholders and development teams
• Languages: Native Portuguese and good English (min. B2/C1 level)

Additional Information
Let's talk money

• A salary adequate to your experience and skills. Your salary will be, now and always, 100% transparent to you;

Benefits

• 100% remote-friendly within Brazil
• Working hours are from Monday to Friday;
• We have compensatory time off (Banco de Horas);
• Food/Market Voucher;
• Medical, Dental, and Group Life Insurance;
• Pet Plan;
• iFeel app, for emotional comfort;
• Gympass for you and up to 3 people
• Creditas: Payroll loan services, eligible after 6 months of employment;
• Stock Options - eligible after 6 months of employment (5 years grace period) -
• Birthday Day Off;
• Daycare Assistance;
• Partnership Club, with discounts ranging from teaching institutions, such as colleges and language learning services;
• Referral Program offers up to R$600 per person who stays with us for more than 6 months;
• Leave of Absence/Time-off: in the event of the passing of loved ones, we offer 10 days off; if your pet passes away, we offer 2 days. Got married? 7 days of rest Did the baby arrive? We offer 30 days for Dads and 6 months for Moms;

Important: Docplanner is an international English-first company. Therefore, please be sure to send your CV in English
We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you're reading, there's a person (hi) who already helped a candidate by adapting the interviews, and now we're lucky to have this person with us. So, even if you've never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

"We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period." Mariusz Gralewski, CEO