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Key Account Manager

2 semanas atrás

State of São Paulo, Brasil Evolution Tempo inteiro R$50.000 - R$100.000 por ano

The Key Account Manager is responsible for acquiring, maintaining and optimising business relationships and partnerships to provide customers with the most relevant, personalised, and rewarding experience in a sustainable way.

Main responsibilities:

  • Working closely with internal stakeholders to optimise strategy and ensure KPI are fulfilled.
  • Representing the entire range of Evolution's products.
  • Distributing and presenting information to customers about upcoming game releases and opportunities.
  • Liaising with in-house resources and operators to undertake promotional campaigns fulfillment.
  • Keeping close track of the performance of promotional campaigns to identify problems or issues that may arise.
  • Establishing and maintaining effective key account relationships.
  • Act as an intermediary between internal departments and customers.
  • Acting as an escalation point for customers for any issues, and drive resolution action.
  • Providing root-cause analysis, driving continuous improvement and execution of solutions.
  • Proactively assessing, clarifying, and validating customer needs on an ongoing basis.
  • Ensuring the timely and successful delivery of the company's solutions according to customers' needs and objectives.