Client Solutions Manager

Sales

Client Solutions Manager (CSM) - Fintech and M&E - São Paulo

Location

:

Sao Paulo

Employment Type

:

Regular

Job Code

:

A132983

Responsibilities

Team Introduction

Our team is dedicated to fostering and expanding relationships with our clients. We are committed to delivering exceptional client service and comprehensive education on our products and solutions. Our aim is to empower our clients to meet and exceed their business objectives.

About the Role

We are looking for a detail-oriented Client Solutions Manager to join our team. The Client Solutions Manager is a crucial member of our growing Global Business Solutions team. As part of our sales team, the CSM will support advertisers in meeting their marketing objectives and providing best in class customer service to clients. The Client Solutions Manager is the main point of contact with strategic cross-functional teams such as Product and Measurement and is responsible for driving product adoption and revenue by negotiating and optimizing complex campaigns, using data and analytics to build a consultative solution for our customers. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

Responsibilities

• Drive education on product, company updates and share company best practices as relevant to client or agencies' business;
• Manage and grow post-sale client relationships of auction ads offerings by monitor and analyze ad campaigns, and proactively take initiative to improve results;
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings;
• Share marketplace feedback and guide our advertising strategy;
• Support and work with the sales team on pre-sale research and pitch;
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
• Establish long-term relationship with key clients and make sure their business needs are taken good care of by cross-functional team;
• Product and go-to-market strategy, responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback.

Qualifications

Minimum Qualifications

• At least 5 years of experience in account management/client services roles in digital marketing;
• Experience in managing key accounts in Performance;
• Experience managing performance advertisers with a deep understanding of their challenges;
• Ability to analyze data and identify insights to assess campaign performance;
• English proficiency is required because the role involves frequent communication with global teams and stakeholders across global markets.

Preferred Qualifications

• Proactive attitude with excellent data analytical skills in excel and SQL.

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us