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Communication Specialist JD

2 semanas atrás

São José dos Campos, São Paulo, Brasil edrone Tempo inteiro

We are a team that works hard, learns fast, and makes things happen. Transparency, ambition, and an ownership are our core values

Right now, we are looking for passionate people to join our team as a Communication & Education Specialist. If you're driven by learning, clear communication, and creating real impact on the customer experience, this could be the perfect place for you

Role Objective:

As a Communication & Education Specialist, you will be responsible for creating, implementing and optimizing educational programs and training materials for our clients, partners and internal teams.

Your main goal in this role is to ensure that users effectively understand and utilize our products and services - ultimately driving higher customer satisfaction and reducing churn.

What we offer:

  • Meal allowance
  • Transportation assistance
  • TotalPass for you and your dependents
  • Medical and dental insurance
  • English classes
  • Telavita (for therapy sessions)
  • Life insurance
  • Full SESC access pass

What Your Day Might Look Like:

Creating and improving educational content:

  • Develop webinars, tutorials, and articles (solo or with Marketing).
  • Keep all customer-facing materials up to date and effective.
  • Analyze user feedback and data to improve training materials.
  • Tailor content to team and business needs based on recurring questions or service insights.

Delivering trainings and webinars:

  • Run onboarding sessions, product trainings, and workshops.
  • Own the training calendar from onboarding to advanced topics.
  • Promote sessions and collaborate with Marketing to boost participation.
  • Manage Livestorm and the WordPress-based content site.

Client communication & automation:

  • Send regular newsletters with educational content.
  • Optimize communication flows via Intercom, SMS, and automation.
  • Segment audiences and manage automated campaigns.
  • Share updates and materials with the Customer Care team.

Cross-team collaboration:

  • Work closely with Product, Marketing, and Sales to align messaging and strategy.
  • Join regular syncs to ensure educational initiatives reflect current company goals.

Measuring customer impact:

  • Collect and analyze client feedback (surveys, comments, usage).
  • Implement self-service solutions (tooltips, help content, webinars) to reduce support needs.

This Role Is Perfect for You If You Have:

  • At least C1 level of English.
  • A talent for creating educational content (articles, tutorials, presentations, webinars) and a passion for sharing knowledge in an engaging and easy-to-understand way
  • Experience in a client-facing role.
  • Experience in running webinars or training sessions, so you can translate "product-speak" into real-world use cases and aren't afraid of public speaking.
  • Solid organizational skills and strong ownership: you can juggle calendars, deadlines, and still deliver high-quality content on time.
  • A sharp sense of what great communication looks like: you understand that good content doesn't just sound nice but actually moves the needle on satisfaction, retention, and customer empowerment.
  • A collaborative mindset: you're comfortable working across teams (Marketing, Product, Sales) and can turn customer feedback into concrete communication or educational actions.
  • (Nice to have): Practical experience with tools like Intercom, WordPress, or Livestorm - or the drive to master them and push them to their limits.

What Success Looks Like (Key KPIs):

  • Number of users trained
  • % of active users attending training sessions
  • Participant feedback – both volume and quality of input on training content
  • Effectiveness of automation – # of messages sent, open and click-through rates
  • Engagement with newsletters – delivery volume, open and click rates
  • Number of responses collected from customer surveys
  • Number of educational materials created (videos, PDFs, etc.)
  • Engagement rate – clicks and views on educational material

Salary range: R$ 3.311,45 - R$ 5.528,01

Recruitment Process:

  1. Screening Call - a30-minute interview with our People & Culture Partner – Giovanna Dias.

  2. The task will be sent to you

  3. 45-minute interview with Klaudia Lewandowska, Victor Pinheiro and Tatiane Oliveira, including your recruitment task presentation.

  4. Final feedback.

No matter the outcome, you will always receive feedback at each stage of the process.