Global Customer Engagement Solutions Lead

Are you passionate about turning commercial strategy into scalable digital solutions that truly make an impact?

Join a global mission to transform customer engagement in life sciences by leading the evolution of our marketing and customer engagement technology ecosystem. To support our growing global footprint, we are looking for a Global Customer Engagement Solutions Lead to join our talented Global Commercial Operations team.

Boost our team
You will join a dynamic and collaborative Global Commercial Operations team where strategy meets execution. In this pivotal role, you will act as the bridge between Global Marketing and IT, translating business needs into smart, compliant technology solutions that power omnichannel campaigns and enable data-driven engagement.

You will report directly to the Head of Global Commercial Operations and collaborate closely with internal teams (Marketing, Digital, IT, Legal, Compliance) as well as external partners.

This role is based in Switzerland or Denmark (eligibility to work in one of these countries is required), working in a remote setting. Occasional travel may be needed for internal and external events.

Your impact
In this critical role, you will own the strategic and operational evolution of our customer engagement platform landscape. From marketing automation to consent management and support for performance analytics integration, you will ensure that the tools behind the scenes are ready to deliver at scale.

You will also support the business in assessing new needs and make sure the right tools, workflows, and governance are in place. This includes ensuring platforms are configured to support seamless, compliant, and personalized omnichannel engagement across channels such as email, web, mobile, social, and field.

The role spans the full MarTech stack — including customer data platforms, CMS, tagging and analytics tools, social listening, and AdTech — ensuring each component works in concert to deliver impactful customer journeys.

With your technical expertise and strong stakeholder engagement skills, you will translate ideas into seamless execution.

Your key responsibilities will include:

• Own and update the customer engagement platform roadmap
• Own the business-side governance and integration readiness of the full engagement platform stack
• Enable omnichannel customer engagement
• Identify gaps and lead solution evaluations
• Drive compliance, SOPs, and data flow alignment
• Support users with onboarding, guidance, and feedback loops

Are you our digital enabler?
To thrive in this role, you are more than just technically savvy, you are a strategic thinker, a natural collaborator, and a great facilitator who enjoys making complex solutions simple and scalable. You know how to bring people together, drive alignment, and lead through influence.

We are looking for someone with:

• Bachelor's degree in Marketing, Digital Business, IT, or a related field (Master's or MBA is a plus)
• 10+ years in customer engagement, MarTech, or digital operations
• Hands-on experience leading MarTech in regulated industries (pharma/life sciences preferred)
• Strong understanding of the customer engagement and MarTech ecosystem, including marketing automation, CDPs, consent management, tagging and analytics tools, CMS, social/paid media orchestration tools
• Proven ability to turn business needs into scalable digital solutions
• Fluent in English; additional languages a plus

In addition, you are a strong communicator and listener who bridges business and technical teams with ease. You are collaborative, engaging, and skilled at driving alignment across stakeholders. With solid facilitation abilities, analytical thinking, and the resilience to work independently, you bring structure and clarity to complex cross-functional initiatives.

Join Bavarian Nordic – Protecting Lives, every day

At Bavarian Nordic, we are on a mission to improve and save lives through innovative vaccines. As the world's largest pure-play vaccine company, we offer you the chance to make a real global impact.

Join a supportive, collaborative teams of 1,700+ colleagues from around the world. Here, your ideas matter, your growth is supported, and your work truly makes a difference.

We offer you the opportunity to:

• Be part of a purpose-driven company
• Take ownership and lead impactful projects
• Grow your career with opportunities for personal and professional development, including potential for future leadership role
• Thrive in a dynamic, global, inclusive and collaborative team

Ready to make a difference? Apply now
We are interviewing on an ongoing basis and look forward to receiving your motivated CV. No need to submit a cover letter. Applications submitted via email will not be considered.

We kindly request that headhunters or recruitment agencies refrain from contacting us regarding this position.

Founded in 1994, we have +30 years of experience developing life-saving vaccines. We are a global leader in smallpox and mpox vaccines. Our commercial product portfolio contains market-leading vaccines against rabies, tick-borne encephalitis, cholera, typhoid, and Ebola. We are headquartered in Denmark and have manufacturing, research, and sales offices across Europe and North America. Our values – our Bavarian Nordic DNA, as we like to call it – are what guide our actions every day. We act as persistent pioneers, embrace change, value being boosted by the team, and believe in protecting lives every day. If that is also a part of your DNA, we invite you to join us in Bavarian Nordic Bavarian Nordic is an Equal Opportunity Employer. All qualified applications will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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