Support Executive

Há 3 dias

São Paulo, São Paulo, Brasil Darwin AI Tempo inteiro

We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy. This is a great opportunity to work at the intersection of AI, engineering, and customer success.

As part of our Support team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

  • Build, configure, and customize AI assistants using internal tools and, when necessary, simple scripts or logic workflows.
  • Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required.
  • Troubleshoot API integrations, authentication flows, and data connectivity issues.
  • Collaborate with Product teams to identify recurring customer pain points and propose enhancements.
  • Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.
  • Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).

Requirements

  • Bachelor's degree in Engineering, Computer Science, Information Technology, or related fields.
  • 1–3 years of experience in technical support, onboarding, or implementation engineering roles.
  • Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.
  • Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
  • Strong problem-solving and analytical skills with the ability to debug technical issues.
  • Ability to read and write basic scripts (Python/JavaScript) is a plus.
  • Experience with cloud platforms (AWS, GCP, Azure) is a plus.
  • Strong communication skills with the ability to translate technical concepts for non-technical users.

Benefits

●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●   OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

●   Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like

  • Business Support Executive

    Há 6 dias

    São Paulo, São Paulo, Brasil China Mobile International Limited Tempo inteiro

    China Mobile International Limited (CMI) is a wholly-owned subsidiary of China Mobile. In order to provide better services to meet the growing demand in the international telecommunications market, China Mobile established CMI in December 2010, headquartered in Hong Kong, China. CMI has expanded its footprint in 39 countries and regions.Leveraging the strong...

  • Business Support Executive

    Há 4 dias

    São Paulo, Estado de São Paulo, Brasil China Mobile International Limited Tempo inteiro

    China Mobile International Limited (CMI) is a wholly-owned subsidiary of China Mobile. In order to provide better services to meet the growing demand in the international telecommunications market, China Mobile established CMI in December 2010, headquartered in Hong Kong, China. CMI has expanded its footprint in 39 countries and regions.Leveraging the strong...

  • 2026 Brazil Executive Assistant – Administrative support Internship Program

    Há 3 dias

    São Paulo, São Paulo, Brasil Bank of America Tempo inteiro

    2026 Brazil Executive Assistant – Administrative support Internship ProgramPlease note the maximum number of applications that you can submit per recruitment season is 8.You are only allowed to submit: 3 applications in total to U.S. and Canada programs2 applications in total to APAC programs2 applications in total to LATAM programsEMEA applicants are...

  • Senior Support Analyst

    2 semanas atrás

    São Paulo, São Paulo, Brasil First Help Financial Tempo inteiro

    First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...

  • Sales Support

    Há 3 dias

    São Paulo, São Paulo, Brasil JoomPro Tempo inteiro

    JoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.As we actively expand in Brazil, we are looking for a Sales Support to help build and maintain an efficient post-sales support system...

  • Executive Assistant

    Há 3 dias

    São Paulo, São Paulo, Brasil CVS Health Tempo inteiro US$23 - US$54

    At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...

  • Executive Assistant, Brazil Store

    2 semanas atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    ABOUT THIS ROLE The Executive Assistant (EA) to the BR Store Country Manager is an exciting opportunity to work closely with the senior leadership driving the company's initiatives. This is your chance to be an instrumental part of empowering the Country Manager to be as efficient and effective as possible. This role is all about building strong trust and...

  • Executive Assistant

    2 semanas atrás

    São Paulo, São Paulo, Brasil Pearl Tempo inteiro

    Job Title: Executive AssistantWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (candidate expected to be flexible with the client's preference)Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skillsAbout Pearl TalentPearl works with the top 1% of...

  • Executive Assistant

    2 semanas atrás

    São Paulo, São Paulo, Brasil PEARL Tempo inteiro

    Job Title: Executive AssistantWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (candidate expected to be flexible with the client's preference)Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skillsAbout Pearl Talent:Pearl works with the top 1% of...

  • Executive Assistant

    1 semana atrás

    São Paulo, São Paulo, Brasil Pearl Tempo inteiro

    Department: Admin and Executive AssistanceWork Arrangement: RemoteJob Type: Independent Contractor, Full TimeWork Schedule: US Time Zone (candidate expected to be flexible with the client's preference)Locations: Philippines, LATAM, South Africa, Kenya, and other remote regions with excellent English communication skillsAbout Pearl TalentPearl works with the...