Support Executive
2 semanas atrás
We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy. This is a great opportunity to work at the intersection of AI, engineering, and customer success.
As part of our Support team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.
In this role, you will:
- Build, configure, and customize AI assistants using internal tools and, when necessary, simple scripts or logic workflows.
- Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required.
- Troubleshoot API integrations, authentication flows, and data connectivity issues.
- Collaborate with Product teams to identify recurring customer pain points and propose enhancements.
- Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.
- Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).
Requirements
- Bachelor's degree in Engineering, Computer Science, Information Technology, or related fields.
- 1–3 years of experience in technical support, onboarding, or implementation engineering roles.
- Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.
- Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.
- Strong problem-solving and analytical skills with the ability to debug technical issues.
- Ability to read and write basic scripts (Python/JavaScript) is a plus.
- Experience with cloud platforms (AWS, GCP, Azure) is a plus.
- Strong communication skills with the ability to translate technical concepts for non-technical users.
Benefits
● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
● OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
● Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like
-
São Paulo, São Paulo, Brasil Overseas Industrial Tempo inteiro R$40.000 - R$60.000 por anoCompany DescriptionOverseas Industrial is dedicated to transforming national brands into global powerhouses. Through our expertise, commitment, and innovative solutions, we pave the way for commercial success and cultural exchange, empowering brands to establish an international presence. We focus on quality and excellence to help brands assert their status...
-
Executive Assistant
1 semana atrás
São Paulo, São Paulo, Brasil Sur Tempo inteiro R$40.000 - R$60.000 por anoWe are looking for an Executive Assistant to perform a variety of administrative tasks and support our company's senior-level managers. Executive Assistant's responsibilities include managing calendars, making travel arrangements and preparing expense reports. To be successful in this role, you should be well-organized, have great time management skills and...
-
Sales Support
2 semanas atrás
São Paulo, São Paulo, Brasil JoomPro Tempo inteiro R$4.000 - R$8.000 por anoJoomPro is an international B2B platform and part of the Joom ecosystem. We are building a new standard in wholesale purchasing: a reliable, transparent, and convenient channel for ordering directly from manufacturers in Asia.As we actively expand in Brazil, we are looking for a Sales Support to help build and maintain an efficient post-sales support system...
-
Customer Support Executive
Há 2 dias
São Paulo, São Paulo, Brasil LiveAboard BV Tempo inteiro R$30.000 - R$45.000 por anoOverview of the position:As a member of our Customer Support team, you play a pivotal role in our organisation by providing exceptional support to customers and preparing guests for their upcoming adventure. You will assist guests in organising their trip, liaising between our guests and partners, and delivering an outstanding experience that drives guest...
-
Executive and Office Assistant
Há 7 dias
São Paulo, São Paulo, Brasil The Life Curators Tempo inteiro R$40.000 - R$80.000 por anoROLE: Executive and Office AssistantPlease read carefuly the below description:This is a full time job based in São Paulo, BrazilWorking hours:From Monday to Thursday from 9AM to 7PMFriday from 9AM to 6PMSaturdays and Sundays: OFFWhy do we need you:As our company continues to grow rapidly, we are looking for ahighly organized, detail-driven, and proactive...
-
Executive Assistant, Brazil Store
Há 4 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$30.000 - R$60.000 por anoABOUT THIS ROLE The Executive Assistant (EA) to the BR Store Country Manager is an exciting opportunity to work closely with the senior leadership driving the company's initiatives. This is your chance to be an instrumental part of empowering the Country Manager to be as efficient and effective as possible. This role is all about building strong trust and...
-
Executive Assistant, Brazil Store
Há 2 dias
São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$40.000 - R$80.000 por anoDESCRIPTIONABOUT THIS ROLEThe Executive Assistant (EA) to the BR Store Country Manager is an exciting opportunity to work closely with the senior leadership driving the company's initiatives. This is your chance to be an instrumental part of empowering the Country Manager to be as efficient and effective as possible. This role is all about building strong...
-
Senior Desktop Support Specialist – Windows/MacOS
2 semanas atrás
São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro R$60.000 - R$180.000 por anoSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMFAbout the roleSenior Desktop Support Specialist – Windows/MacOS & Intune/JAMF, This role is designed for a highly skilled IT support professional who will serve as a key contact for desktop and infrastructure-related issues, particularly in high-pressure environments such as banking and...
-
Managing Director
Há 7 dias
São Paulo, São Paulo, Brasil Alias-Executive Tempo inteiro R$150.000 - R$250.000 por anoManaging Director – Manifattura Industriale & ServiziSan Paolo (Brasile)Descrizione ruoloPer conto di unprimario gruppo industriale internazionalestiamo ricercando, in modalità strettamenteconfidenziale, un/unaManaging Directorper la controllata brasiliana.Il sito rappresenta un hub strategico diproduzione e serviziall'interno del perimetro globale del...
-
Sr Account Executive
1 semana atrás
São Paulo, São Paulo, Brasil Microsoft Tempo inteiro R$80.000 - R$120.000 por anoMicrosoft's Enterprise Account Team focuses on partnering with customers to achieve strategic goals. This team is responsible for providing a differentiated Customer experience for our customers, del Win against competition by establishing Microsoft as market leaders, maximizing Customer spend, achieve targets (billed revenue, consumption, and adoption)....