Empregos atuais relacionados a Technical Customer Support Engineer - Brazil remote - ClickHouse
-
Senior Technical Support Engineer
2 semanas atrás
Região Geográfica Intermediária de São Paulo, São Paulo, Brazil GRAPHISOFT Tempo inteiroSenior Technical Support Engineer - Tier 2Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTContinue with Google Continue with GoogleSenior Technical Support Engineer - Tier 22 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTGraphisoft empowers teams...
-
Senior Technical Support Engineer
2 semanas atrás
Região Geográfica Intermediária de São Paulo, São Paulo, Brazil GRAPHISOFT Tempo inteiroSenior Technical Support Engineer - Tier 2Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTContinue with Google Continue with GoogleSenior Technical Support Engineer - Tier 22 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTGraphisoft empowers teams...
-
brazil Chronos Consulting Tempo inteiroJob Description Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network operational expenses and manage and monetize the mobile Internet. As part of the Global Support and Maintenance group, the Support Engineer will be Responsible for the technical support of the company’s...
-
Senior Technical Support Engineer
2 semanas atrás
Buenos Aires, Espírito Santo, Brazil BriteCore Tempo inteiro1 week ago Be among the first 25 applicantsWho We AreAt BriteCore, we're a dynamic, forward-thinking company on a mission to empower Property & Casualty (P&C) insurers to grow their business and achieve operational efficiencies with modern cloud-native technology.Our software platform is mission-critical, enabling carrier customers to manage policies,...
-
Key Roles: Customer Support Specialist
2 semanas atrás
Manaus, Pernambuco, Brazil beBeeCustomerSupport Tempo inteiro US$40.000 - US$60.000Customer Support Engineer RoleWe are seeking a highly motivated and detail-oriented Customer Support Engineer to join our growing support team. As a Customer Support Engineer, you will be responsible for providing top-notch technical support to customers, resolving issues efficiently, and maintaining a high level of customer...
-
Brazil Singular Tempo inteiroAbout Singular Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint. Backed by top investors with $50M...
-
Associate Customer Support Engineer
2 semanas atrás
Manaus, Pernambuco, Brazil Liferay Tempo inteiroJoin to apply for the Associate Customer Support Engineer role at Liferay2 days ago Be among the first 25 applicantsJoin to apply for the Associate Customer Support Engineer role at LiferayGet AI-powered advice on this job and more exclusive features.About LiferayLiferay is a uniquely profitable B2B enterprise software company with 1,000+ fiery-eyed...
-
Technical Service Engineer
Há 6 dias
Federative Republic Of Brazil Pylontech Tempo inteiroKey responsibilities:1. Technical Support:Provide timely and effective technical support to customers, both remotely and on-site, regarding installation, setup, operation, and maintenance of Pylontech products. Troubleshoot and resolve technical issues by identifying root causes and implementing appropriate solutions. 2. Customer Communication:Interact with...
-
Brazil Singular Tempo inteiroAbout Singular Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint. Backed by top investors with $50M...
-
Brazil Singular Tempo inteiroAbout Singular Singular is the next-gen attribution and marketing analytics platform, empowering marketers with actionable insights from previously siloed data. We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.Backed by top investors with $50M...
Technical Customer Support Engineer
2 semanas atrás
Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally. The company empowers users to generate real-time analytical reports through SQL queries, emphasizing speed in managing escalating data volumes. Enterprises globally, including Lyft, Sony, IBM, GitLab, Twilio, HubSpot, and many more, rely on ClickHouse Cloud. It is available through open-source or on AWS, GCP, Azure, and Alibaba.
We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a Technical Support Engineer to join our global Support Engineering team. We hope to find you ready to take on a large variety of tasks related to our customers locally in LatAm as well as more regionally across North America and EMEA. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base.
What you will be doing:
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
And of course:
- You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
- You will build strong, trusted relationships with colleagues, customers, and partners
What you bring along:
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal English and Portuguese communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
- The ability to build trusted relationships with colleagues, customers, and partners
- You are self-driven, curious, and eager to continuously learn and grow
Bonus points:
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with Azure, GCP or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
For roles based in the United States, you can find above our typical starting salary ranges for this role, depending on your specific location.
The positioning of offers within a certain range depends on various factors, including: candidate experience, qualifications, skills, business requirements and geographical location.
If you have any questions or comments about compensation as a candidate, please get in touch with us at
Perks- Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
- Healthcare - Employer contributions towards your healthcare.
- Equity in the company - Every new team member who joins our company receives stock options.
- Time off - Flexible time off in the US, generous entitlement in other countries.
- A $500 Home office setup if you're a remote employee.
- Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.
Culture - We All Shape It
As part of our first 500 employees, you will be instrumental in shaping our culture.
Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what's happening at ClickHouse.
Equal Opportunity & Privacy
ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please see here for our Privacy Statement.
