Traffic Operation Manager

Company Overview:

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

Team Overview:

Traffic Allocation manages how user traffic is distributed across different business lines and experiments. By leveraging data insights and cross-BU collaboration, the role ensures that resources are optimized, user exposure is balanced, and business objectives are met at the platform level rather than within a single vertical.

Role Responsibilities:

• Evaluating & Optimizing In-App Traffic Resources: You'll assess the performance and potential of new in-app resource placements, define standardized usage guidelines, and build a clear playbook to ensure consistent and effective operations;
• Exploring New Traffic Opportunities: You'll proactively identify and test new in-app touchpoints to maximize traffic value and expand the reach of our services;
• Analyzing Data & Monitoring Impact: You'll define and track key metrics, evaluate traffic allocation performance, and uncover insights that lead to better decision-making;
• Collaborating Across Teams: You'll work closely with PMs, operations, and algorithm teams to align on resource usage, coordinate experiments, and deliver improvements efficiently.

Role Qualifications:

• Bringing 3 - 5 years of professional experience in operations, growth, business operations, or other data-driven roles;
• Highly analytical and able to make data-driven decisions, with proficiency in SQL and Excel/Google Sheets;
• Capable of managing multiple priorities, working autonomously, and thriving in a fast-changing environment;
• Strong in cross-functional collaboration, with proven experience working with PMs, operations, and technical teams;
• An excellent communicator with strong presentation skills and stakeholder management ability;
• Fluent in English.

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on