CRM Administrator

Company Description

Jitterbit is a market-leading Enterprise Integration Platform as a Service (iPaaS) & API Management solution provider recognized in Gartner MQ for eleven straight years. We help businesses make faster and more effective decisions by making it fast, easy, and cost-effective to seamlessly connect their data, apps, and devices.

In order to do this, we need to build a high-quality platform that is reliable, stable, and scalable for our customers.

Job Description

Do you want to work for one of the world's most innovative companies dedicated to driving digital transformation across the globe? Are you looking to develop your skill set with potential for career growth?

We are looking for a Salesforce Administrator to manage and optimize the Salesforce platform for an organization, ensuring it effectively supports business processes and user needs. They configure, customize, and maintain the system, manage users and data, and provide training and support to users. Additionally, they work with stakeholders to understand requirements, troubleshoot issues, and ensure the system aligns with business goals.

Qualifications

Key Responsibilities

System Configuration and Customization:

• Configuring Salesforce to meet specific business requirements, including creating custom objects, fields, workflows, and validation rules.
• Managing user accounts, profiles, and permissions to ensure appropriate data access.
• Developing and customizing applications within the Salesforce platform to streamline processes.

User Management and Support:

• Onboarding new users and providing training on Salesforce best practices.
• Troubleshooting user issues and providing timely support.
• Creating and managing reports and dashboards to provide valuable insights to users.

Data Management:

• Importing, exporting, and cleaning data to maintain data integrity.
• Managing data security and ensuring data privacy.
• Developing and implementing data quality strategies.

System Maintenance and Optimization:

• Monitoring Salesforce performance and identifying areas for improvement.
• Performing routine maintenance tasks, such as data cleanup and system upgrades.
• Staying up-to-date with new Salesforce releases and implementing new features.

Collaboration and Communication:

• Working with business stakeholders to understand their needs and translate them into Salesforce solutions.
• Collaborating with other technical teams, such as developers and business analysts, to implement customizations and integrations.
• Communicating effectively with both technical and non-technical users.

Additional Information

What You'll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible, remote-friendly company with personality and heart

Please be advised that Jitterbit does not:

• Conduct interviews through unsecure messaging platforms.
• Request sensitive personal information, such as social security numbers or bank details, during initial contact.
• Require payment or fees from applicants at any stage of the hiring process.
• Offer unrealistic salaries or benefits packages.

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.