Research Operations Specialist

About the Company:

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Who we are
Collaboration is the core of our Product, Design, and Research teams. We partner with Engineering to develop seamless, efficient, best-in-class products that power the Mindbody platform. We help our customers run and scale their businesses at every interaction, from scheduling to point of sale to client booking and more. We innovate so our customers can grow.

About the right team member
Under the guidance of User Experience leadership, provide general study support to the researchers and execute study logistics within defined scope and responsibility. Partner with assigned teams and departments to develop, manage, track, and report on the progress of studies as defined. Coordinate operations and process templates for the User Experience team

About the role

• Coordinate user experience research logistics for projects/programs. This includes assisting with recruiting participants, scheduling research sessions with participants and observers, and ensuring that the study is properly scheduled. Recruiting responsibilities include ensuring proper requirements for the data pull, contacting the potential participants, and managing the sign up/scheduling process.
• Coordinate debriefing and findings sessions with the lead researcher and project team members.
• Support note taking during the research sessions and make sure research participants show up to sessions.
• Manage all aspects of participant recruitment for user experience research studies, including but not limited to: recruiting from multiple sources, outreach, screening, scheduling, participation agreements, and participant compensation.
• Maintain User Research operations handbook documentation with accurate, standardized, and transparent processes and procedures.
• Create, document and follow our recruitment best practices and use the most appropriate databases / tools to filter and screen participants.
• Create and manage libraries of templates for team members to use, for example, but not limited to, recruitment screeners, issue templates, email templates.
• Create and maintain project plans and research plans for studies in conjunction with the lead researchers, including schedule and milestones.
• Develop and implement operational strategies that enhance the efficiency and effectiveness of the User Research team.
• Coordinate research timing and activities with project managers and relevant stakeholders.

Skills & experience

• 2 or more years relevant experience in operations, research operations, project management, program management or administrative support.
• Experience using MS Office applications, including Excel.
• Organized, effective verbal and written communicator; comfortable speaking to organizational leaders and SMEs regarding projects.
• Effective organization and time management skills.
• Possess an innovative, problem-solving mind set with experience in developing reports and summaries.
• Strong analytical skills with attention to detail.
• Strong written and verbal communication skills.
• Proven track record of implementing new research programs across organizations.
• Proven track record of developing, maintaining and prioritizing a research operations roadmap including self-service research prioritization.
• Knowledge of User Research Tools and methodology including Notion, Dovetail, Marketo, Braise, Ethnio, Looker, and basic SQL etc. (strongly preferred)

Have we piqued your curiosity?

Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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Note: This description outlines key responsibilities but isn't intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.