Field Operation and Technical Support Manager

Há 7 horas

São Paulo, São Paulo, Brasil Samsung Electronics Tempo inteiro

Who are we?

Samsung Electronics has grown into one of the world's leading technology companies, recognized as one of the top 5 global brands. As a global leader in technology, we are transforming the world with the creativity and diversity of our talented people who drive this transformation.

Our company's success reflects the determination and talent of our people, aligned with our key corporate values: People, Excellence, Change, Integrity, and Co-prosperity. Our mission is to help people achieve the impossible.

We are inspired by what people want to accomplish in their lives and work to create products that empower them in new ways. This drive fuels our innovation.

Join us at Samsung and find your opportunity to do what you can't.

Looking for more? Visit our website

or our career page
HERE

Job Overview:

We are looking for one person to join our Customer Satisfaction team. This new employee will be responsible for provide the best customer service by improving Customer Experience for any contact with Samsung, KPI management by the CCC to identify the issues and propose new activities to improve the Centralized Contact Center Processes to finally have a better customer journey and organize the best practices of CX and apply them to standardize the Contact Center Operation

Key Job Responsibilities:

  • Develop a visit schedule for each authorized network and manage visits to improve the network based on a checklist.
  • Analyze issues/problems for each authorized network based on visit results and implement a metric to improve each issue/problem.
  • Manage an indicator for each authorized network, analyze why there is a weakness, and resolve the issue.
  • Examine best practices from an authorized network and increase operational efficiency by propagating them to other authorized networks.

Requirements:

  • Bachelor's degree in Engineer (Electrical, Mechanical, Industrial, Process, Material, etc.) or Administration.
  • Strong understanding about Customer Experience
  • Advanced skills in Excel and PowerPoint
  • Fluent English and Spanish level;
  • Available for travel according to the plans and business necessity

Why is Samsung Electronics the place to be?

Join a Global Team

Work with a dynamic and diverse team, constantly interacting with different cultures.

Tackle Big Challenges

Our history is built on overcoming challenges and striving for excellence. Join us in pushing the boundaries of technology and innovation.

Shape the Future

Collaborate in an open, innovative environment where your ideas come to life, creating products that redefine the future.

Make an Impact

Contribute to groundbreaking technologies that improve lives and support communities worldwide. At Samsung, your work truly makes a difference.

Benefits
:

  • Comprehensive health and wellness programs
  • Professional development opportunities
  • Opportunities for career advancement
  • Global networking and collaboration

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