Product Ops Senior Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid
Team Overview

From day one, you'll be part of a collaborative, global culture where your work directly influences the company's strategy and growth. As a member of the Logistics Business Unit operations team, you'll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations. The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday.

This data driven role calls for a rare combination of analytical thinking & inter-personal ability to manage operations, sales and stakeholders. 99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks. Be prepared for a hectic, fast paced and challenging environment

Being a leader at this team is a unique opportunity to help build and grow a solid business inside 99 almost from scratch, leaving your own stamp and legacy on the lives of millions of people that will be using our services frequently.

Role Responsibilities

• Define Vision & Strategy: Own the BU's product roadmap, aligning with company goals to capture market share in crowdshipping intermediation and LaaS.

• Lead Product Execution: Oversee the entire product lifecycle—from ideation to launch—for core platform capabilities (e.g., shipment matching, dynamic pricing, crowd-shipper onboarding).

• Drive Commercial Outcomes: Partner with Sales/Operations to ensure product solutions meet enterprise SLAs, optimize unit economics, and enhance user retention.

• Scale the Product Chapter: Mentor PMs, establish best practices, and elevate talent within the product organization.

• Foster Innovation: Identify AI/data-driven opportunities (e.g., route optimization, fraud detection) to enhance platform efficiency and user experience.

• Stakeholder Alignment: Present strategic updates to C-suite, BU leads, and investors; balance priorities across technical, business, and customer needs.

Role Qualifications

• Deep product immersion:

  • Proven ability to navigate complexities and address challenges. Holistic expertise across the entire product development lifecycle.

• Robust product background:

  • Keen insight into operational dynamics and pain points. End-to-end understanding of product development methodologies and journey.

• Domain Expertise:

  • 8+ years in product management, including 3+ years leading teams in logistics, supply chain, marketplace platforms, or two-sided networks.

  • Proven track record in scaling B2B2C platforms or Logistics-as-a-Service (LaaS) solutions.

• Leadership Credentials:

  • Experience building/managing high-performing PM chapters or pods; adept at mentoring senior PMs.

  • Success influencing C-suite stakeholders and aligning cross-functional teams (Engineering, Ops, GTM).

• Technical & Strategic Acumen:

  • Mastery in leveraging data/AI to solve complex logistics problems (e.g., demand forecasting, capacity balancing).

  • Fluency in English (Spanish is a plus), with strong communication skills for both technical and business audiences

• Execution Excellence:

  • Shipped products with measurable impact on revenue, efficiency, or user growth in agile environments.

  • Expertise in marketplace dynamics (e.g., balancing shipper/driver supply-demand).

• Cultural Fit:

  • Entrepreneurial mindset—thrives in ambiguity and pivots fast in hyper-growth settings.

  • Exceptional communication skills, bridging technical and non-technical audiences.

  • Adaptability, empathy, teamwork, and a proactive approach to driving results.

• Education: Bachelor's in Engineering, Business, or related field; MBA or advanced degree preferred.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).  
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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