Customer Success Coordinator
Há 5 dias
Position: Customer Success Coordinator
Company Overview:
elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach.
Position Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Coordinator. As a contractor, you will play a key role in ensuring the success of our customers by providing exceptional support and service.
Key Responsibilities:
- Serve as the main point of contact for customers, building strong relationships and providing timely and effective communication
- Understand and anticipate customer needs, and proactively provide solutions and recommendations to enhance their experience
- Onboard new learners and guide them through our services, ensuring a smooth and successful implementation
- Provide ongoing support to learners, troubleshooting issues and resolving any concerns that may arise
- Collaborate with cross-functional teams to improve processes and enhance the overall learner experience
- Monitor customer usage and performance, and identify opportunities for upselling and cross-selling our products and services
- Gather and analyze customer feedback, and provide insights to the team to drive product improvements and enhancements
- Keep up-to-date with industry trends and best practices, and share knowledge with the team to continuously improve our customer success strategies
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field
- 2+ years of experience in a customer success or account management role, preferably in a B2B SaaS environment
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
- Proven track record of managing and growing customer accounts
- Excellent problem-solving and critical thinking skills
- Ability to work independently and manage multiple tasks and priorities
- Fluent in English (both written and spoken)
- Experience with CRM software and project management tools (e.g. Salesforce, Asana) is a plus
Location:
This is a remote position based in Brazilia, Federal District, Brazil. You will have the flexibility to work from home.
Contract Details:
This is a contractor position with competitive compensation. You will have the opportunity to work with a dynamic and diverse team, and make a significant impact on the success of our customers.
If you are passionate about customer success and have a strong desire to help others achieve their goals, we would love to hear from you Apply now to join our team at elt as a Customer Success Coordinator.
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