IT Application/Production Support Analyst

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in Los Angeles, New York, New Jersey, Atlanta, and more including internationally in Mexico and India.

We are seeking a detail-oriented and proactive IT Application Support Analyst / Production Support Analyst to join our Affiliates Technology team. This role focuses on technical-level production support, including environment management, deployment coordination, infrastructure projects, and user support. The analyst will work closely with cross-functional teams across development, infrastructure, cloud, and security to ensure the stability, reliability, and efficiency of applications supported by the Affiliates IT group.

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**Key Responsibilities

Environment Management:**

• Manage application environments (database, web, and application servers) used across development, testing, and release stages.
• Coordinate environment usage by assigning resources to teams and individuals as needed.
• Manage scheduling, refreshing, and resetting of environments.

Release Management:

• Create and manage release pipelines using
  Azure DevOps
  , overseeing deployments and associated tasks.
• Monitor release activities and troubleshoot deployment issues.

Infrastructure and Maintenance:

• Lead and support infrastructure-related projects, including
  server upgrades
  and
  disaster recovery (DR) testing
  .
• Conduct periodic application/server maintenance (e.g.,
  password rotations
  ,
  SSL certificate renewals
  ).

Production Support:

• Investigate, track, and resolve production issues in collaboration with global support and development teams.
• Create and manage support tickets, ensuring compliance with
  SOX
  and regulatory
  Change/Release Management
  procedures.
• Communicate system status and issue resolution updates with end-users and stakeholders.

Testing and Documentation:

• Contribute to root cause analysis, bug fix validation, and testing activities.
• Write and execute test scripts and release plans.
• Create and maintain documentation for systems, processes, and projects.

Collaboration & Communication:

• Work across
  onshore, nearshore, and offshore
  teams to coordinate initiatives and resolve issues.
• Participate in regular team and project meetings.
• Maintain a real-time workboard (e.g., in
  Asana
  ) to track progress and communicate status with leadership.

Required Skills and Qualifications

• Hands-on experience with
  Microsoft Azure DevOps
  , particularly pipelines, builds, repositories, version control, and deployment error handling.
• Strong understanding of
  server/network architecture
  ,
  web development technologies
  , and
  relational databases
  .
• Familiarity with
  Agile development
  and
  SDLC
  processes.
• Excellent organizational and
  communication skills
  , with the ability to interface effectively with both technical teams and end-users.
• Strong attention to detail, problem-solving abilities, and initiative.
• Ability to read and write
  technical documentation
  ,
  requirements
  , and
  test scripts
  .
• Willingness to work outside regular business hours when necessary for critical support.

Recommended Skills & Experience

• MSSQL / T-SQL
  proficiency.
• Familiarity with:
• Slack
  (including Workflow Builder)
• Asana
  (Workflow Builder)
• ServiceNow
• PowerShell
• Office 365
  , including
  Excel macros
• MS PowerApps
• ETL tools
  (e.g., Alteryx)
• Development experience with OO languages:
  Java, .NET, C#, Visual Studio
• Knowledge of
  automation and workflow/process tools
• Bilingualism (Spanish) is a plus for global communication.
• Understanding of the
  broadcast industry
  and
  signal distribution technologies
  is a plus.

Open Position in MX