Senior Manager, Informatics

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Sr. Manager, Informatics (Individual Contributor), you will play a pivotal role in supporting the Medicare Stars organization to better understand our members and reduce abrasion. Your primary responsibility is to engage with stakeholders, deeply understand their challenges and goals, and develop analyses and insights that drive meaningful action.

Why Join Us:

• Directly impact the quality of care and satisfaction for our Medicare members
• Work in a collaborative, innovative environment
• Opportunity to see your insights shape organizational priorities and member outcomes

Key Responsibilities:

• Partner with stakeholders to identify member experience challenges and define analytic needs
• Develop and deliver actionable insights to improve Medicare member outcomes and reduce abrasion
• Conduct advanced statistical analysis on key measures (CAHPS, NPS, Retention, etc.)
• Translate complex data into clear, compelling narratives for business partners
• Collaborate as needed with data scientists and dashboard designers to develop repeatable processes
• [Optional] Insights that demonstrate high value may be incorporated into broader data science initiatives or dashboard visualizations

Required Qualifications

• 5+ years of experience in analytics, informatics, or related roles
• Strong statistical analysis and data interpretation skills
• Experience working with survey-based measures (e.g., CAHPS, NPS)
• Proficiency in data analysis and visualization tools (e.g., SQL, Python, Tableau, Power BI)
• Excellent communication skills for both technical and non-technical audiences
• Ability to translate stakeholder needs into actionable analytic solutions

Preferred Qualifications

• Experience in healthcare analytics, especially Medicare
• Familiarity with member experience improvement strategies
• Advanced degree or relevant certifications

Education

• Bachelor's degree or equivalent work experience

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Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company's equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.