Head of Account Management

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Head of Account Management - Ebury Connect (FXaaS)
Location: Ebury Bank Brazil - office based
The Role
Ebury Connect, our FX-as-a-Service (FXaaS) platform, provides a digitally integrated solution that allows businesses and FinTech partners to embed Ebury's financial capabilities directly into their systems via APIs. This enables them to manage complex cross-border payments, streamline operations, and offer seamless multi-currency solutions to their own clients.

We are looking for a highly motivated and skilled Account Manager to join our team in Brazil, specifically focused on managing and growing relationships with our Ebury Connect clients, and also managing a team of 3 Account Managers. The ideal candidate will have a strong understanding of B2B sales and account management, with a proven experience from FinTech, international payments, and foreign exchange.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for a portfolio of Ebury Connect clients in Brazil, building and maintaining strong, long-lasting relationships
• Account Growth: Identify and pursue opportunities to upsell and cross-sell Ebury's full suite of products and services, ensuring clients are fully leveraging the platform to meet their business goals.
• Strategic Consultation: Act as a trusted advisor to clients, providing expert guidance on foreign exchange strategies, international payment processes, and regulatory compliance in the Brazilian market.
• Onboarding & Support: Facilitate a smooth onboarding process for new Ebury Connect clients, and provide ongoing technical and operational support to ensure client satisfaction and retention.
• Performance Monitoring: Proactively monitor client activity and performance metrics, addressing any issues and identifying opportunities for optimization.
• Market Intelligence: Stay informed about market trends, competitor activity, and regulatory changes in the Brazilian FinTech and FX space to provide valuable insights to both clients and internal teams
• Collaboration: Work closely with our sales, product, and technical teams to relay client feedback, influence product development, and ensure a seamless client experience.

Skills And Qualifications

• Proven experience in a B2B account management, sales, or relationship management role, ideally within the financial services, FinTech, or payments industry.
• Demonstrable knowledge of foreign exchange, cross-border payments, and FX risk management products.
• Experience working with APIs and platform-based solutions is highly desirable.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to build rapport and trust with senior-level stakeholders.
• Strong analytical and problem-solving skills, with a data-driven approach to account management.
• Fluent in Portuguese and English (written and spoken).
• A proactive and results-oriented mindset, with a strong commitment to achieving and exceeding targets.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
About Us
Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our
Women's Network
,
LGBTQIA+ Network
, and
Veterans Network
. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.
Please submit your application on the careers website directly, uploading your CV / resume in English.