Senior Business Systems Analyst

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You provide software and application knowledge to support implementation of the given solutions.

How you will contribute

You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working collaboratively with multiple vendors
• Leading complex projects - project management
• Stakeholder management and influencing skills
• Managing infrastructure services delivery, support and excellence
• Working in global IT function with regional or global responsibilities in an environment like Mondelēz International
• Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library
• Working with internal and external teams and leading when necessary

We are aware of our role as transformation agents to generate positive change, so diversity, equity and inclusion are one of our priorities. We believe in breaking down stereotypes and barriers to ensure the representation of society within our company. And for that, we have a Diversity Committee that operates on four fronts, People with disabilities (PCD), Ethnic-Racial, Women and LGBTQIAP+, in addition to being part of MOVER – Movimento pela Equidade Racial.

More about this role

This role will act as the process and system expert for the MDS R&D function, primarily supporting global business applications such as Accolade (Innovation Portfolio Management) and related digital initiatives. The position plays a key role in system implementation, continuous improvement, and user enablement, ensuring that business needs are effectively translated into reliable system solutions by understanding requirements and delivering benefits. The individual will collaborate closely with Product Owners, functional users, vendors, and MDS colleagues across regions, contributing to projects that enhance R&D and Innovation capabilities globally.

Key Output and Deliverables 

• Lead and support system implementation and enhancement initiatives, ensuring proper requirement gathering, documentation, and validation with vendors and end users.
• Manage system activities within the Innovation Portfolio Management (IPM) area, including analysis, design, and configuration of business applications to increase effectiveness and efficiency aligned with corporate strategies. 
• Elaborate, analyze, document, configure and test product requirements (e.g., features, user stories) 
• Support the Product Owner in the development and execution of the product strategy and contribute to the roadmap definition.
• Work in a cross-functional environment, collaborating closely with (but not limited to) Global/Regional MDS teams, R&D, Product Change Managers, Business Developers, Marketing and Finance. 
• Maintain and measure the business-as-usual (BAU) activity to ensure data quality, platform stability and license management
• Actively support projects within the global Innovation Portfolio Management capability and other R&D system solutions.

Experience and requirements

• Fluent in English (written and verbal) for global interactions.
• Experience in FMCG (Fast-Moving Consumer Goods) or other fast-paced industries is a strong advantage, bringing familiarity with end-to-end product and innovation processes.
• Ability to work with third-party vendors to build, test, and deploy technical and application solutions.
• Ability to write functional specifications for integration, data access, analytics, or solution implementation.
• Good understanding of integration points between ERP systems (SAP ECC/PLM), standalone RDQ/Supply Chain systems, SaaS, and other enterprise applications.
• Experience in system implementation, business analysis, and application lifecycle management.
• Experience in requirements elicitation, documentation, and validation techniques.
• Experience with Agile frameworks (e.g., Scrum, Kanban, XP) and iterative delivery processes.

Nice to have:

• Experience with Accolade or other Portfolio Management tools (Planisware, Sopheon, Clarity PPM).
• Understanding of business processes within R&D, Supply Chain, or Innovation Management.

Skills:

• Strong analytical, problem-solving, and structured thinking skills.
• Excellent communication and collaboration skills across multicultural and global teams.
• High level of ownership, accountability and work ethics.
• Ability to navigate through the MDS organization to drive actions and decisions.

Education: 

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.
• Additional background in Business Administration or Innovation Management is a plus.

Work schedule:

• The role requires some overlap with global teams in different time zones, typically starting early in the morning
• Flexible hybrid work model according to local Mondelez policy

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PT:

Analista de Sistemas de Negócios Sênior – Inovação e Aplicações Digitais

Sobre a posição

Essa posição atuará como especialista em processos e sistemas dentro da área de MDS R&D, com foco em aplicações globais de negócios como o Accolade (Innovation Portfolio Management) e outras iniciativas digitais relacionadas.

O papel tem papel-chave na implementação de sistemas, melhoria contínua e capacitação de usuários, garantindo que as necessidades de negócio sejam traduzidas em soluções tecnológicas eficazes e confiáveis.

A pessoa selecionada colaborará de perto com Product Owners, usuários funcionais, fornecedores e colegas de MDS em diferentes regiões, contribuindo para projetos que fortalecem as capacidades de Inovação e P&D globais.

Principais responsabilidades

• Liderar e apoiar iniciativas de implementação e aprimoramento de sistemas, garantindo levantamento adequado de requisitos, documentação, testes e validação com fornecedores e usuários finais.
• Gerenciar atividades relacionadas ao sistema de Gestão de Portfólio de Inovação (IPM), incluindo análise, design e configuração de aplicações de negócio para aumentar a eficiência e a aderência às estratégias corporativas.
• Elaborar, analisar, documentar, configurar e testar requisitos de produto (ex.: funcionalidades, user stories).
• Apoiar o Product Owner no desenvolvimento e execução da estratégia do produto, contribuindo para a definição do roadmap.
• Trabalhar em um ambiente multifuncional e global, colaborando com equipes de MDS, P&D, Marketing, Finanças e Supply Chain.
• Manter e monitorar as atividades de rotina (BAU), garantindo qualidade dos dados, estabilidade da plataforma e gestão de licenças.
• Apoiar ativamente projetos dentro da capability global de Innovation Portfolio Management (IPM) e outras soluções digitais de P&D.

Experiência e requisitos

• Inglês fluente (escrito e falado) para interações globais.
• Experiência no setor de bens de consumo (FMCG) ou em indústrias de ritmo acelerado é um diferencial importante, trazendo familiaridade com processos ponta a ponta de inovação e produtos.
• Capacidade de trabalhar com fornecedores externos para construir, testar e implantar soluções técnicas e de aplicação.
• Habilidade para redigir especificações funcionais relacionadas a integrações, acesso a dados, análises ou implementação de soluções.
• Bom entendimento de integrações entre sistemas ERP (SAP ECC/PLM), sistemas independentes de P&D ou Supply Chain, soluções SaaS e outras aplicações corporativas.
• Experiência em implementação de sistemas, análise de negócios e gestão de ciclo de vida de aplicações.
• Vivência em levantamento, documentação e validação de requisitos de negócio.
• Experiência com metodologias ágeis (Scrum, Kanban, XP) e entregas iterativas.

Diferenciais desejáveis

• Experiência com o Accolade ou outras ferramentas de Gestão de Portfólio de Inovação (Planisware, Sopheon, Clarity PPM).
• Compreensão de processos de negócio em P&D, Inovação ou Supply Chain.

Competências

• Fortes habilidades analíticas, de resolução de problemas e pensamento estruturado.
• Excelente comunicação e colaboração em equipes multiculturais e globais.
• Elevado senso de protagonismo, responsabilidade e ética profissional.
• Capacidade de navegar pela organização MDS para impulsionar ações e decisões.

Formação acadêmica

• Graduação em Sistemas de Informação, Ciência da Computação, Engenharia ou áreas correlatas.
• Formação complementar em Administração de Empresas ou Gestão da Inovação será um diferencial.

Modelo de trabalho

• A função exige alguma sobreposição de horário com times globais, iniciando o expediente mais cedo, conforme necessidade.
• Modelo híbrido flexível, de acordo com a política local da Mondelez.

Mondelez International is attentive to the future of work and values ​the wellbeing of our people, seeking to provide the best experiences. Therefore, some of our administrative vacancies are eligible for the hybrid model, allowing remote work on certain days of the week.

No Relocation support available

Business Unit Summary

Mondelēz Brasil is Mondelēz International's fourth largest operation in the world, with approximately 7,500 employees proudly producing, selling and distributing some of the most beloved brands of chewing gum, candies, powdered beverages, cream cheeses, chocolates, cookies and desserts in Brazil. We make the Brazilians' favorite products such as Bis, Lacta, Oreo, Club Social, Sonho de Valsa, Trakinas, Trident, Halls, Royal, Tang and many others. We are truly part of the lives of Brazilians: You can find our mouth-watering products in more than 700,000 points of sale and we are present in more than 92% of Brazilian homes. Our factories are located in Vitória de Santo Antão, in the state of Pernambuco, and Curitiba, in the state of Paraná. We are also home to one of the company's 11 technology centers around the world, responsible for research and development, so we can continue to create new and innovative products, offering the right snack for the right time, done in the right way. 

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job TypeRegularSoftware & ApplicationsTechnology & Digital

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