Project Program Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Automation Team supports the implementation of strategic initiatives for the Utilization Management (UM) Clinical Services organization. These initiatives leverage advanced technologies such as artificial intelligence, rules engines, predictive analytics, intelligent character recognition, and cognitive AI to automate UM transactions, streamline workflows, and improve the experience for both providers and members.

This role is for a Manager, Product Owner within the Automation Team. The Manager will be responsible for supporting the delivery of multiple automation features from concept through implementation. They will work closely with business stakeholders to understand feature goals and partner with IT and architecture teams to define and deliver functional solutions. This includes documenting detailed business and technical requirements, user stories, and process flows to guide development efforts.

Key Accountabilities:

• Contribute to and support the product vision and roadmap for assigned automation features and initiatives.
• Translate business goals into user stories and acceptance criteria in collaboration with business and technical teams.
• Participate in backlog grooming, sprint planning, and prioritization to ensure timely delivery of high-quality features.
• Work with cross-functional teams including clinical, business, and IT partners to align on requirements and outcomes.
• Support tracking and communication of progress, risks, and issue resolution across features and projects.
• Identify opportunities to improve automation features, workflows, and user experience.
• Assist in defining success metrics and reporting on performance and value delivered.

Required Qualifications

• 4–6 years of experience as a Product Owner, Product Manager, Business Analyst, or similar role delivering business or technical features in an Agile environment.
• Experience in product development of microservices and APIs in a cloud-native architecture (e.g., AWS, Azure, GCP).
• Hands-on experience supporting the full product lifecycle: discovery, requirements, development, testing, and release.
• Strong understanding of Agile practices and experience using tools like Jira, Confluence, or similar platforms.
• Ability to translate business needs into clear and actionable user stories and process documentation.
• Familiarity with working alongside technical teams such as architecture, development, and QA.
• Effective communication and collaboration skills across diverse stakeholder groups.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Experience developing or supporting business requirements documents and process flows.

Preferred Qualifications

• Knowledge of FHIR, X12 EDI transactions, interoperability standards and other healthcare integration standards
• Healthcare industry experience, especially in Utilization Management or clinical operations.
• Familiarity with clinical workflows, utilization review processes, and InterQual/MCG guidelines.
• Experience working in a SAFe or Scaled Agile environment
• Certified Scrum Product Owner (CSPO) or SAFe POPM (Product Owner/Product Manager) certified

Education

• Bachelor's degree in Business, Healthcare Administration, Computer Science, or a related field. Equivalent experience (6–8 years) in systems, technology, standards, and process improvement may be considered.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.