Localization Solutions Implementation Engineer
Há 4 dias
Full-time
Description
Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to the best technology, support, and experience. We are driven by our passion for innovation, growth, and connecting people. If you believe in the transformative power of technology-driven solutions and meaningful communication, Propio could be the ideal place for you.
The Localization Solutions Implementation Engineer will own client solution implementation, and act as the clients' main point of contact during onboarding and implementation phases. The Solutions Implementation Engineer will ensure client adoption of Propio localization solutions while meeting solution success criteria and shared expectations.
Responsibilities:
- Work with solutions architects to analyze requirements and while aligning with client current and future plans.
- Execute project plans containing the solution and implementation details, meet timelines, and minimize risk.
- Complete technology and systems configuration, systems integration, and setup workflows.
- Work closely with account management, clients, product management, and the AI & Data organization to ensure implementation of solutions.
- Collaborate closely with operations, to align on joint workflows and ensure solution efficiency and effectiveness.
- Lead solution implementations, ensuring client onboarding is smooth, scalable, and aligned with strategic goals.
- Prepare and conduct client and internal training to ensure adoption and client satisfaction.
- Manage client onboarding expectations and align on solution success criteria, and ROI.
- Create and update solutions' documentation used by sales, clients, and support team.
- Meet established KPIs and success metrics for solution implementation, adoption, and client satisfaction.
- Complete all other tasks relevant for this role and assigned by the manager/supervisor
Requirements
Qualifications:
- Minimum Bachelor's degree or higher, preferably technology related
- Minimum of 3 years of experience in a client-facing role
- Excellent written and verbal English communication skills
- Project management and execution experience
- Effective time management, problem solving and analytical skills
- Team player
- Good understanding of Content Management, Content Management Systems, and Data Management
- Good knowledge of Language Technology including CAT Tools, Translation Environments, Translation Portals, Localization Tools,
- Machine Translation, Post-Editing and Terminology and Translation Memory Tools
- Foreign language is a plus
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