Strategic Client Partner, for Business LATAM

About the Role

As a Latam Strategic Client Partner at Uber for Business, you'll act as a trusted advisor to our Strategic Enterprise customers in Latam and ensure their success and growth. You will help customers achieve business value and get the most out of their investment and drive increased value, retention, customer satisfaction and ultimately expansion. You'll unlock use cases that will help our customers adopt our platform. At the end of the day, your goal is to retain and grow Strategic Global Accounts to increase annual recurring revenue.

In this position, you'll work closely with current customers and your Account Executives to deeply understand your customers' unique challenges and goals. You will act as a subject matter expert to consult with clients about the Uber for Business platform to create solutions that will help them reach their goals for their global organization. You will own the day to day execution of the client success strategy, identify and build relationships with key influencers and decision makers within the executive teams of our customers, along with internal partners and cross-functional teams to create and present compelling Uber for Business solutions that meet and exceed customer expectations.

We're looking for a self starter who forms strong relationships, assesses opportunities, develops informed solutions and delivers measurable results. Have a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level. Ability to create demand by uncovering business problems and matching them to our solution. Uncover business initiatives and challenges to map back our solutions across multiple lines of business, build credibility and trust while influencing buying decisions. Since your direct manager is based in Brazil and your team includes members in the US and other global locations, it's important to be flexible and able to work across different time zones.

What the Candidate Will Do

• Lead project management of the implementation of our platform and programmatically launch growth efforts by identifying value for our customers.
• Proactively identify expansion opportunities in each account to drive value both for the customer and the business
• Produce qualitative and quantitative analysis of performance, aggregate feedback, and share findings that will be the foundation of this growing team for long-term sustained success.
• Develop a strong understanding of the client that includes their business drivers and strategies, competitive position in the marketplace, industry trends, key strategic partner relationships, as well as key executives and decision-makers.
• Build, enhance, and execute long term client relationships and communication at the C-level, with key executives, key decision-makers and influencers.
• Conduct monthly and quarterly business reviews to assess the health and satisfaction of the customer, their needs, achievements and metrics for success
• Partner with your respective Strategic AE to grow and proliferate the Uber for Business Platform across multiple lines of business, products and services for current customers.
• Act as an advocate for customers, internally conveying their customer-specific needs across the organization to ensure proper alignment and prioritization of resources.

Basic Qualifications

• 5+ years in successful relationship experience in the Enterprise segment
• 5+ years of experience in Consulting, Technology or Financial Services industries
• 5+ years in Global Account Management or Customer Success, successfully handling accounts across multiple time zones, and developing and implementing comprehensive global account plans and collaborating with Account Executives, Business Support, etc.
• Proven track record of being able to manage a business with sales metrics to achieve sales goals
• Excellent verbal and written communication skills in English and Spanish
• Problem solver with strong organizational skills
• Experience operating effectively in a fast-paced environment across multiple timezones
• Experience partnering with and presenting to senior leaders

Preferred Qualifications

• Experience working with B2B decision makers
• Experience working in a global role across multiple time zones
• Experience in developing and executing global account plans including forecasting the business
• Experience in initiating and developing ecosystem relationships relevant to the business
• Demonstrated experience with a data drive approach
• Experience influencing, negotiation, collaboration, communication and presentation skills
• Proven track record of delivering measurable financial results through sales or account management solutions
• Values a diverse and inclusive work environment