Courier Experience Operations Manager
1 dia atrás
About Us
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.
What You'll Do
- Responsible for the design and operation of the entire process and link of rider service, and continuously improve the basic systems and product links of rider service workflow, implementation specifications and other basic systems and product links. 2.Continuously improve rider service solutions, pay attention to rider experience, establish effective operation mechanisms, empower various business teams and improve their problem-solving capabilities. 3.Insight, analysis, find out the pain points of riders, and work closely with the collaborative team to promote the problem to solve the problem from the source and reduce the occurrence of the problem. 4.Through online and offline methods, enhance the loyalty and experience of platform riders.
What We Need From You
- Have strong service awareness and excellent communication and expression skills. 2.Have the ability to discover problems and actively improve, as well as strong business promotion capabilities, and propose complete optimization plans and promote the implementation of the plan to achieve results. 3.Able to collaborate or integrate internal and external resources, and have a team spirit. 4. Strong logic, able to clearly judge rider pain points, analyse specific factors that affect rider experience, and provide reasonable solutions.
What Makes This Role Exciting
Develop with the company and explore the global market.
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