Customer Success Specialist
2 semanas atrás
Sobre a empresa e posição
A Enviagora é uma operação logística em crescimento, especializada em fulfillment e soluções completas para e-commerces. Estamos estruturando nosso time de Customer Success e buscamos alguém com perfil
relacional, comunicativo e maduro
, para atuar próximo de clientes estratégicos e ajudar a construir essa frente do zero.
Responsabilidades
- Construir e manter relacionamento próximo com clientes-chave.
- Conduzir reuniões, relatórios e análises de resultados.
- Acompanhar a jornada do cliente, garantindo clareza em processos e prazos.
- Antecipar problemas e propor soluções de forma proativa.
- Ser ponte entre clientes e áreas internas, evitando retrabalho.
- Ajudar a construir e desenvolver a frente de High touch do CS
Requisitos
- Boa comunicação verbal e escrita.
- Proatividade, maturidade e organização.
- Experiência com atendimento, Customer Success ou relacionamento comercial.
- Facilidade em lidar com tecnologia e dados.
Diferenciais
- Experiência em logística, e-commerce ou operações complexas.
- Conhecimento em WMS/ERP (ex: Bling).
Informações
Remuneração compatível com o mercado
Horário de trabalho:
das 07h30 às 17h30 segunda à quinta, sexta das 07h30 às 16h30 com disponibilidade para horas extras
Benefícios:
Vale alimentação: R$ 500,00 (não temos restaurante);
Vale transporte: R$ 300,00 para residentes em Extrema, R$ 500,00 para residentes em outras localidades;
Bônus presenteísmo: R$ 100,00
Convênio médico;
Convênio odontológico;
Seguro de vida;
Gympass;
Suplementos vitamínicos gratuitos;
Todos os benefícios são GRATUITOS, sem nenhum desconto em folha.
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