Customer Success Specialist

2 semanas atrás


Extrema, Minas Gerais, Brasil Enviagora Tempo inteiro R$40.000 - R$60.000 por ano

Sobre a empresa e posição

A Enviagora é uma operação logística em crescimento, especializada em fulfillment e soluções completas para e-commerces. Estamos estruturando nosso time de Customer Success e buscamos alguém com perfil
relacional, comunicativo e maduro
, para atuar próximo de clientes estratégicos e ajudar a construir essa frente do zero.

Responsabilidades

  • Construir e manter relacionamento próximo com clientes-chave.
  • Conduzir reuniões, relatórios e análises de resultados.
  • Acompanhar a jornada do cliente, garantindo clareza em processos e prazos.
  • Antecipar problemas e propor soluções de forma proativa.
  • Ser ponte entre clientes e áreas internas, evitando retrabalho.
  • Ajudar a construir e desenvolver a frente de High touch do CS

Requisitos

  • Boa comunicação verbal e escrita.
  • Proatividade, maturidade e organização.
  • Experiência com atendimento, Customer Success ou relacionamento comercial.
  • Facilidade em lidar com tecnologia e dados.

Diferenciais

  • Experiência em logística, e-commerce ou operações complexas.
  • Conhecimento em WMS/ERP (ex: Bling).

Informações

Remuneração compatível com o mercado

Horário de trabalho:
das 07h30 às 17h30 segunda à quinta, sexta das 07h30 às 16h30 com disponibilidade para horas extras

Benefícios:

Vale alimentação: R$ 500,00 (não temos restaurante);

Vale transporte: R$ 300,00 para residentes em Extrema, R$ 500,00 para residentes em outras localidades;

Bônus presenteísmo: R$ 100,00

Convênio médico;

Convênio odontológico;

Seguro de vida;

Gympass;

Suplementos vitamínicos gratuitos;

Todos os benefícios são GRATUITOS, sem nenhum desconto em folha.



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