Full-Time Virtual Assistant for Cleaning Service

Há 6 dias

São Paulo, São Paulo, Brasil DMC Cleaning Service, LLC Tempo inteiro R$18.000 - R$36.000 por ano

Are you a detail-oriented and highly organized individual? Do you thrive in a fast-paced environment and enjoy managing schedules, coordinating teams, and ensuring smooth operations? If so, we have the perfect opportunity for you

Position: Virtual Assistant

Type: Full-Time, Independent Contractor

Responsibilities:

As a full-time Virtual Assistant for our cleaning service, your duties will include, but are not limited to:

  • Invoice Management: Create and send invoices.
  • Financial Tracking: Maintain payment and tips worksheet, calculate employee salaries, and track late payments.
  • Scheduling: Organize, complete, and optimize schedules. Ensure efficient route planning and maintain detailed written schedules with notes.
  • Team Coordination: Coordinate with all teams, ensure adherence to schedules, and assist with house/apartment access when clients are unavailable.
  • Communication: Manage and respond to messages via email, text, WhatsApp, and other platforms. Facilitate communication between clients and contractors, and handle customer inquiries about quotes, availability, and methods.
  • Phone Support: Answer phone calls in English effectively and professionally.
  • Tools Proficiency: Utilize Ring Central for communication, Google Calendar and Maidpad for scheduling, and Google Docs.

Required: Knowledge of Trello and ClickUp for document creation and editing.

  • Schedule Optimization: Ensure schedules are full and reach out to the manager for brainstorming if necessary.
  • Customer Service: Answer questions, handle complaints effectively, follow up with customers, and request reviews.
  • Reporting and Documentation: Assist the manager in updating charts, spreadsheets, and documents. Send reports on various subjects as needed, including quotes, conversion rates, reviews, complaints, finances, marketing campaigns, and organizing and conducting in meeting participations.

Qualifications:

  • Ability to answer phone calls in English is essential.
  • Sales experience, cold calls
  • Excellent organizational and multitasking skills.
  • Proficient in using communication tools (Dialpad or Ring Central), scheduling software (Google Calendar or Maidpad), and document creation tools (Google Docs).
  • Strong communication skills, both written and verbal in English.
  • Ability to handle customer inquiries and complaints professionally and efficiently.
  • Detail-oriented with a strong focus on accuracy and completeness.
  • Ability to answer phone calls in English is essential.
  • Ability to work independently and manage time effectively.

How to Apply:

If you meet the above qualifications and are excited about the opportunity to join our team, please send your resume and a brief cover letter explaining why you are the perfect fit for this position.

Join us in providing exceptional service and ensuring smooth operations for our valued clients. We look forward to hearing from you

Tipo de vaga: Meio período

Pagamento: a partir de R$1.500,00 por mês

Idioma:

  • Inglês Avançado (Obrigatório)

Local do trabalho: Presencial

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