Senior Field Service Technician

Há 5 dias

Belo Horizonte, Minas Gerais, Brasil Xylem Tempo inteiro R$80.000 - R$120.000 por ano

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

  • Atender clientes, por telefone, a fim de prestar informações técnicas diversas sobre os produtos;
  • Prestar suporte técnico de forma remota aos clientes, conforme a natureza do problema apresentado em campo;
  • Visitar clientes com problemas em campo, diagnosticar os defeitos apresentados pelo equipamento, identificar e avaliar a natureza das falhas, reparar e/ou enviar para reparos na fábrica, conforme natureza dos problemas identificados e recursos disponíveis;
  • Analisar os problemas identificados em relação à política para concessão ou não de garantia;
  • Elaborar laudos técnicos sobre os problemas identificados;
  • Prestar suporte técnico durante as instalações dos equipamentos no cliente ou nas operações de start up, quando necessário;
  • Elaborar relatório de atendimento ao cliente, descrevendo todos os eventos realizados;
  • Preparar e ministrar treinamentos, internos e externos, de manutenção para os equipamentos;
  • Manter controle de toda a documentação e literatura de assistência técnica;
  • Cumprir as normas e procedimentos referentes ao sistema de gestão da qualidade, meio ambiente, segurança e saúde ocupacional (ESH);
  • Colaborar para a manutenção dos programas de qualidade e melhoria contínua;
  • Zelar pela ordem e guarda, conservação dos materiais, equipamentos sob sua responsabilidade e do local de trabalho, bem como manter a organização de toda a documentação referente ao processo do trabalho.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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