Global Support Analyst
1 dia atrás
*Please, submitting your CV in English or Spanish will be a plus**
As Global Support Analyst, you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.
Want to be part of this transformation? So this position is for you
Activities:
- Customer Call Handling;
- Answering Calls to Resellers (doubt, transfer of knowledge);
- Answering calls from internal areas (Commercial, Pre-sales, etc.);
- Customer Incident Service;
- Differentiated service to Prime Customers;
- Call Screening.
Requirements:
- Experience in technical customer service;
- Experience with technology in general, especially with Infrastructure;
- Knowledge of networks, Linux, Virtualization (VMware, VirtualBox, Hyper-v), Information Security;
- Advanced Spanish for daily use and customer support.
Differential:
- Knowledge of PAM and IAM;
- Spanish language.
Time (We have positions for different time scales):
- Daily 8-hour scale to be defined between 6:00 am and 10:00 pm.
Benefits:
- Hiring Model: "CLT"
- Health Plan (No co-participation) - Sulamérica;
- Meal vouchers (R$ 1.100,00/month) - CAJU;
- Home office allowance (R$100.00/month);
- Wellhub;
- Birthday Day Off;
- English classes;
- Access to ALURA (technical and personal/professional development courses)
- Equipment needed to carry out the activities.
- Fully remote position.
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