Global Support Analyst

1 semana atrás


Remoto, Brasil Segura Tempo inteiro R$40.000 - R$60.000 por ano

*Please, submitting your CV in English or Spanish will be a plus**

As Global Support Analyst, you will have the opportunity to be part of the transformation into a company in hypergrowth, besides being able to know other international cultures.

Want to be part of this transformation? So this position is for you

Activities:

  • Customer Call Handling;
  • Answering Calls to Resellers (doubt, transfer of knowledge);
  • Answering calls from internal areas (Commercial, Pre-sales, etc.);
  • Customer Incident Service;
  • Differentiated service to Prime Customers;
  • Call Screening.

Requirements:

  • Experience in technical customer service;
  • Experience with technology in general, especially with Infrastructure;
  • Knowledge of networks, Linux, Virtualization (VMware, VirtualBox, Hyper-v), Information Security;
    • Advanced Spanish for daily use and customer support.

Differential:

  • Knowledge of PAM and IAM;
  • Spanish language.

Time (We have positions for different time scales):

  • Daily 8-hour scale to be defined between 6:00 am and 10:00 pm.

Benefits:

  • Hiring Model: "CLT"
  • Health Plan (No co-participation) - Sulamérica;
  • Meal vouchers (R$ 1.100,00/month) - CAJU;
  • Home office allowance (R$100.00/month);
  • Wellhub;
  • Birthday Day Off;
  • English classes;
  • Access to ALURA (technical and personal/professional development courses)
  • Equipment needed to carry out the activities.
  • Fully remote position.


  • Remoto, Brasil Segura Tempo inteiro R$90.000 - R$120.000 por ano

    We are looking for a Senior Support Enablement Engineer to join our global technical support team. This role is focused on accelerating the technical development of our support team by designing and delivering practical enablement programs aligned with our Identity and Privileged Access Management (PAM) platform. The ideal candidate has strong technical...


  • Remoto, Brasil Ci&T Tempo inteiro R$60.000 - R$120.000 por ano

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.Responsibilities:Join our team and make history by contributing to the development of a...

  • JR Support Developer, Brazil

    2 semanas atrás


    Remoto, Brasil Ci&T Tempo inteiro R$30.000 - R$60.000 por ano

    We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.With over 7.400 CI&Ters around the world, we've built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.Working Hours BR: Monday–Friday, 12:00 PM to 9:00 PM Brasilia Time.Position...

  • Tech Support Agent

    1 semana atrás


    Remoto, Brasil Influx. Inc Tempo inteiro R$30.000 - R$40.000 por ano

    Join Our Global Tech Support Team at Influx - Junior Tech Support AgentAt Influx, we deliver on-demand customer and technical support for global brands and tech companies 24/7 every day of the year.Our remote-first workforce spans multiple regions to ensure seamless high-quality support for clients worldwide.We are looking for a tech-savvy communicator who...


  • Remoto, Brasil Segura Tempo inteiro R$40.000 - R$60.000 por ano

    Junior Sales Backoffice AnalystMain responsibilities:Prepare and update quotes, commercial proposals, and orders in the system;Record, update, and monitor information in the CRM (Salesforce), ensuring data integrity and quality;Control and track orders, contracts, licenses, and quotations;Ensure data accuracy and standardization of documents and...


  • Remoto, Brasil Segura Tempo inteiro R$104.000 - R$156.000 por ano

    We are looking for a data-driven Senior Support Operations professional to join our global technical support team. This role is focused on improving efficiency, visibility, and performance of our support operations. You will work closely with internal stakeholders to analyze data, optimize workflows and sustain world-class delivery within our PAM platform....


  • Remoto, Brasil Rain Technologies Inc. Tempo inteiro R$60.000 - R$120.000 por ano

    Job DescriptionRain is the fastest-growing earned wage access (EWA) fintech in the U.S., serving 3.5 million employees and backed by top investors like QED and Prosus. We've raised nearly $400M in funding—including the largest Series A in fintech history—and just closed our Series B to fuel our next stage of hypergrowth.We're seeking an experienced...

  • bi analyst sr

    Há 2 dias


    Remoto, Brasil ScanSource Tempo inteiro R$80.000 - R$120.000 por ano

    Are you passionate about data and eager to work in a global environment? We're looking for a BI Analyst to join our Data & Analytics team and collaborate closely with stakeholders across Brazil and the United States. This is a full-time CLT position based in Brazil, with daily interaction and reporting to our U.S.-based leadership. It's a unique opportunity...


  • Remoto, Brasil e267fefa-b106-4a3a-a2f8-9b841e27313c Tempo inteiro US$40.000 - US$80.000 por ano

    We are seeking experienced Prisma Access freelance consultants with Global Protect experience for our partners Palo Alto Networks. This is an initial 12 month contract highly likely to extend further.You will work remotely with the Palo Alto Networks global scale team providing your expert knowledge and services to your team, and end customers. Excellent...


  • Remoto, Brasil EPAM Systems Tempo inteiro R$90.000 - R$120.000 por ano

    We are looking for a motivated, detail-focused, and collaborative Senior Business Analyst (Salesforce) to become a key part of our team.The ideal candidate will have a proven track record in evaluating business processes, gathering requirements, and implementing Salesforce-focused solutions to meet organizational needs. This role demands a strong command of...